Comments on: Circuit City’s broken sales process http://www.column2.com/2006/07/circuit-citys-broken-sales-process/ BPM, Enterprise 2.0 and technology trends in business. Sat, 20 Mar 2010 19:18:58 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Off Topic :: Playing tourist in San Francisco http://www.column2.com/2006/07/circuit-citys-broken-sales-process/comment-page-1/#comment-5671 Off Topic :: Playing tourist in San Francisco Wed, 05 Sep 2007 23:57:55 +0000 http://www.column2.com/2006/07/circuit-citys-broken-sales-process/#comment-5671 [...] day was a new digital camera, a Canon PowerShot SD550 Digital Elph, although I had to experience a particularly stupid sales process through Circuit City. That was the end of the day already and I had a business meeting in the [...] [...] day was a new digital camera, a Canon PowerShot SD550 Digital Elph, although I had to experience a particularly stupid sales process through Circuit City. That was the end of the day already and I had a business meeting in the [...]

]]> By: Sandy Kemsley http://www.column2.com/2006/07/circuit-citys-broken-sales-process/comment-page-1/#comment-4786 Sandy Kemsley Fri, 28 Jul 2006 17:06:48 +0000 http://www.column2.com/2006/07/circuit-citys-broken-sales-process/#comment-4786 Bob, I order from U.S. companies all the time, so I can't imagine that it's the payment processor; I suspect that Circuit City has just created an overly restrictive form that does not reflect the capabilities of their payment processor because no one had the vision to imagine a non-U.S. customer using the web purchase form for pickup at a U.S. store. The payment processor doesn't do the exchange rate, as far as I know, they just bill my card in $US and the exchange is done when it hits the Canadian Visa operation somewhere down the line. Bob, I order from U.S. companies all the time, so I can’t imagine that it’s the payment processor; I suspect that Circuit City has just created an overly restrictive form that does not reflect the capabilities of their payment processor because no one had the vision to imagine a non-U.S. customer using the web purchase form for pickup at a U.S. store.

The payment processor doesn’t do the exchange rate, as far as I know, they just bill my card in $US and the exchange is done when it hits the Canadian Visa operation somewhere down the line.

]]> By: Bob McIlree http://www.column2.com/2006/07/circuit-citys-broken-sales-process/comment-page-1/#comment-4785 Bob McIlree Thu, 27 Jul 2006 19:08:03 +0000 http://www.column2.com/2006/07/circuit-citys-broken-sales-process/#comment-4785 While I would place the majority of the problems you describe on Circuit City, the credit-card-from-Canada issue may not be. You know, things like their merchant account only authorized to take US-based cards, or others, like the exchange rate between the loonie and the buck. You know, small things like that...:) While I would place the majority of the problems you describe on Circuit City, the credit-card-from-Canada issue may not be. You know, things like their merchant account only authorized to take US-based cards, or others, like the exchange rate between the loonie and the buck. You know, small things like that…:)

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