http://www.column2.com/2006/12/bpmg-toronto-implementing-pega/ BPM, Enterprise 2.0 and technology trends in business. Fri, 20 Jan 2012 09:15:55 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.column2.com/2006/12/bpmg-toronto-implementing-pega/comment-page-1/#comment-14143 Column 2 : PegaWORLD: SmartBPM at TD Bank Financial Group Mon, 26 Apr 2010 16:04:27 +0000 http://www.column2.com/2006/12/bpmg-toronto-implementing-pega/#comment-14143 [...] Adrian Hopkins from TD’s Visa Systems and Technology group talked about their experiences with Pega, through various major upgrades over the years and now with SmartBPM for multi-channel customer management in their call centers. TD is one of Canada’s “big five” banks, but is also the 6th-largest bank in North American due to its diverse holdings in the US as well as Canada, serving 17 million customers. They’ve been a Pega customer for quite a while; I first wrote about it back in 2006 [...] [...] Adrian Hopkins from TD’s Visa Systems and Technology group talked about their experiences with Pega, through various major upgrades over the years and now with SmartBPM for multi-channel customer management in their call centers. TD is one of Canada’s “big five” banks, but is also the 6th-largest bank in North American due to its diverse holdings in the US as well as Canada, serving 17 million customers. They’ve been a Pega customer for quite a while; I first wrote about it back in 2006 [...]

]]> http://www.column2.com/2006/12/bpmg-toronto-implementing-pega/comment-page-1/#comment-5288 Sandy Kemsley Fri, 15 Dec 2006 09:09:23 +0000 http://www.column2.com/2006/12/bpmg-toronto-implementing-pega/#comment-5288 Neil, I see that a lot: the confusion of "enterprise architecture" and "IT architecture". I've written about this in the past, particularly about how EA should report to a strategic level in the organization, and be between business and IT rather than a part of IT. I think that the term architecture is greatly misused to mean a variety of things (such as programming) that aren't architecture at all. Neil, I see that a lot: the confusion of “enterprise architecture” and “IT architecture”. I’ve written about this in the past, particularly about how EA should report to a strategic level in the organization, and be between business and IT rather than a part of IT. I think that the term architecture is greatly misused to mean a variety of things (such as programming) that aren’t architecture at all.

]]> http://www.column2.com/2006/12/bpmg-toronto-implementing-pega/comment-page-1/#comment-5287 Neil Ward-Dutton Wed, 13 Dec 2006 13:09:50 +0000 http://www.column2.com/2006/12/bpmg-toronto-implementing-pega/#comment-5287 Interesting stuff Sandy. Particularly interesting comment re: TD and their view of EA - absolutely chimes with what I hear from a lot of organisations, where the "Enterprise" in EA is seen as a synonym for "big" (as it is in the sales of software products) rather than as an idea about the scope of the concern. Interesting stuff Sandy. Particularly interesting comment re: TD and their view of EA – absolutely chimes with what I hear from a lot of organisations, where the “Enterprise” in EA is seen as a synonym for “big” (as it is in the sales of software products) rather than as an idea about the scope of the concern.

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