Comments on: BPM Think Tank Day 3: BPM & SOA panel http://www.column2.com/2007/07/bpm-think-tank-day-3-bpm-soa-panel/ BPM, Enterprise 2.0 and technology trends in business. Fri, 19 Mar 2010 10:19:34 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Sandy Kemsley http://www.column2.com/2007/07/bpm-think-tank-day-3-bpm-soa-panel/comment-page-1/#comment-5563 Sandy Kemsley Wed, 08 Aug 2007 22:17:24 +0000 http://www.column2.com/2007/07/bpm-think-tank-day-3-bpm-soa-panel/#comment-5563 Ludo, good point (if I'm understanding it correctly) -- another advantage provided by BPM, in addition in orchestrating services, is to collect the necessary data to monitor and report on KPIs across the entire process, including what happens in each of the services. Even if each service provided its own execution metrics to some sort of centralized BI facility, BPM would still provide a big advantage in terms of linking together the services that contribute to a specific process, rather than the designer having to ensure that they tease out the threads of information from the BI tool to match what services are invoked by BPM. Ludo, good point (if I’m understanding it correctly) — another advantage provided by BPM, in addition in orchestrating services, is to collect the necessary data to monitor and report on KPIs across the entire process, including what happens in each of the services. Even if each service provided its own execution metrics to some sort of centralized BI facility, BPM would still provide a big advantage in terms of linking together the services that contribute to a specific process, rather than the designer having to ensure that they tease out the threads of information from the BI tool to match what services are invoked by BPM.

]]> By: Ludo http://www.column2.com/2007/07/bpm-think-tank-day-3-bpm-soa-panel/comment-page-1/#comment-5510 Ludo Tue, 31 Jul 2007 22:08:20 +0000 http://www.column2.com/2007/07/bpm-think-tank-day-3-bpm-soa-panel/#comment-5510 Hi, There is still a point that nobody seems to discuss about and I am interested in. Hopefully, your experience will help me to solve that issue. Let's imagine a successful SOA implementation in a large system landscape based on several vendor applications. As example, as end-user, I create a new bank account in a Microsoft UI which communicates via IBM Websphere to SAP Banking products and to an appropriate mainframe. Let's imagine a BPM implementation retrieving valuable key figures from those applications and aggregating them. For instance, I collect the average think time and the number of created account from the Microsoft front-end, the number of transactions in/out in Websphere etc. Now, the business department is interested in having KPIs like the value of unprocessed account creation i.e., if the creation of the account failed, was it an important customer or not? To be honnest, I cannot see any possibility to answer to that question without implementing a special exception handling over the whole landscape. From my perspective only a BPM implementation over an EAI can offer such a complex key indicator ... well, except if all BPM vendors agree on generic services notifications which would avoid that every SOA component is a blackbox for the other ones. Hopefully, you will understand my question. Kind Regards, L. Hi,

There is still a point that nobody seems to discuss about and I am interested in.
Hopefully, your experience will help me to solve that issue.

Let’s imagine a successful SOA implementation in a large system landscape based on several vendor applications. As example, as end-user, I create a new bank account in a Microsoft UI which communicates via IBM Websphere to SAP Banking products and to an appropriate mainframe.

Let’s imagine a BPM implementation retrieving valuable key figures from those applications and aggregating them. For instance, I collect the average think time and the number of created account from the Microsoft front-end, the number of transactions in/out in Websphere etc.

Now, the business department is interested in having KPIs like the value of unprocessed account creation i.e., if the creation of the account failed, was it an important customer or not? To be honnest, I cannot see any possibility to answer to that question without implementing a special exception handling over the whole landscape.

From my perspective only a BPM implementation over an EAI can offer such a complex key indicator … well, except if all BPM vendors agree on generic services notifications which would avoid that every SOA component is a blackbox for the other ones.

Hopefully, you will understand my question.
Kind Regards,
L.

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