TweetOff topic for Column 2, but hey, it’s Friday. For those of you who have never seen Canadian government at work, it can be pretty entertaining sometimes, and never more than when there’s a lively debate going on during Question Period. Our big debate now is the newly-introduced copyright bill, which blatantly panders to the [...]
TweetToby Cappello, Lombardi’s VP of Professional Services, led a breakout session on lessons learned in implementing BPM. He breaks them down into three categories: project/delivery, training/mentoring and program/enterprise. Project/delivery: BPM is about productivity and visibility Metrics, KPIs and SLAs should be part of the define phase Don’t scope out metrics [i.e., don't remove metrics from [...]
Tagged toby cappelloTweetI attended a panel with two Lombardi customers, Kim Hearn of PHH Arval and Gene Rawls of Wells Fargo, speaking about their experiences with building a cross-functional BPM capability. As it turned out, it wasn’t really a panel, it was two mini-presentations on the same topic with a joint Q&A. Hearn started out with a [...]
TweetThe second part of the keynote was by Rich Phillips of Maritz Loyalty Programs — I saw him speak last year at the Forrester Technology Leadership conference — talking about business strategy, technology strategy and how those impact market differentiation. Maritz Loyalty Programs runs affinity programs such as credit card points programs, and hence is [...]
TweetPhil kicked off the second day of the conference talking more about moving from a project focus to a program focus, and reinforced that we need to reach out and engage the business people. Yesterday, when I wrote that the keynotes appeared to indicate that having IT-led BPM projects was a good thing, Phil took [...]
Tagged phil gilbertTweetThe last session of the day was a short one with the two platinum sponsors of the conference, Michael Melenovsky of Satyam Consulting and Hub Vandervoort of Progress Software, with a quick plug for their products and services. I realize that these guys pay a lot to be here, so I’m not going to fault [...]
TweetIt’s another episode of The Dating Game, with three customers who mostly don’t want to be named, although I’m sure that you already know about the detailed breakout session agenda. The topic here is how different companies structure their BPM teams. Bachelor #1 (from a large US-based automotive company) discussed how their BPM team is [...]
TweetDave Marquard and Kalvin Stollznow of Lombardi gave a presentation on using Blueprint; Dave, who I’ve met previously, is the product manager of Blueprint, and Kalvin is a principal BPM analyst in the services group. We had a quick demo of Blueprint, with Kalvin talking through the business scenario while Dave drove; I suspect that [...]
Tagged blueprint, dave marquard, kalvin stollznowTweetWe had a short session just before the morning break with He-Who-Must-Not-Be-Named from a large US-based automotive company discussing their BPM projects. They’re implementing multiple BPM projects, including an engineering resource change management system, and are even using BPM to run the program of BPM projects. Next up was a panel with Rod Favaron, Phil [...]
TweetI’m not sure what possessed Lombardi to hold their user conference in Austin in June — it’s going to 39C here today — but a couple of hundred customers have gathered for a couple of days about Lombardi’s products and the customers using them. There’s the usual difficulty in figuring out how to deal with [...]
Tagged jim rudden, lombardi, phil gilbert, rod favaronTweetFujitsu is releasing version 10 of their Interstage BPM, and I had a chance for an in-depth demo a few weeks ago in advance of today’s announcement. On the design side, their new version of Studio now allows business analysts and IT to work together, and includes forms development. In terms of end-user functionality, there’s [...]
Tagged fujitsu, interstageTweetA short closing session for the conference, primarily to gather ideas and feedback from the attendees. Yes, we all thought that the wifi sucked, it was too cold in the conference areas and the vendor dog-and-pony shows have to be cut, but lots of kudos on the sessions. I didn’t attend any of the unconference [...]
Tweet Dennis Howlett hosted a panel on micro-blogging (with a strong focus on Twitter, but not exclusively) that also included Chris Brogan of CrossTechMedia, Loren Feldman of 1938 Media, Rachel Happe of IDC and Laura Fitton of Pistachio Consulting. Although not explicitly stated in the session description, the focus was on the adoption of micro-blogging [...]
TweetNicole Carrier of IBM, who was on the enterprise mashups panel yesterday, returned this morning to dig into more of the details behind mashups, particularly as implemented on their platform, Lotus Mashups (which I believe started life as QEDwiki). She started by defining mashups and widgets, then outlined what makes a mashup unique in terms [...]
Tagged IBM, Nicole CarrierTweetFor the last breakout today, I went to the session featuring of Patrick Slesinger of Wallem (a shipping company). I don’t know anything about shipping, but their requirements aren’t different from a lot of other organizations: involvement and transparency to customers into business processes, internal decision support, long-term accessibility to event data. They needed to [...]
Tagged RSSTweetDavid Berlind hosted a panel on enterprise mashups, with Michalene Todd of Serena, Nicole Carrier of IBM, Lauren Cooney of Microsoft (recently of IBM) and Charlotte Goldsbery of Denodo. I was supposed to moderate this panel, but when the vendors started treating it like a sponsored panel by switching out participants, and the conference organizers [...]
Tagged Charlotte Goldsbery, David Berlind, Denodo, IBM, Lauren Cooney, Michalene Todd, Microsoft, Nicole Carrier, SerenaTweetToday I have several briefings with vendors and haven’t been at a lot of sessions; since I take briefing notes on paper, those won’t be published until I’ve had a chance to organize them into posts. The only session that I was at this morning was Andrew McAfee’s panel with several organizations who have implemented [...]
Tagged andrew mcafee, intellipediaTweetLast session of the day before the cocktail party — always a difficult spot — but I’m fascinated by Stowe Boyd’s topic of web culture and the changing ethos of work. His work focuses on the “anthropology of the web” (although I think of it also as the sociology of the web). Boyd’s presentation style [...]
Tagged stowe boydTweetSteve Diamond, an Oracle product manager for on-demand CRM, led a breakout session on their Enterprise 2.0 initiatives. I’m attending a dinner tonight with Oracle executives tonight and will undoubtedly hear more about this. After 30+ minutes of lightweight “here’s what Enterprise 2.0 is and why it’s important”, he finally started to talk about what [...]
Tagged OracleTweetI had a great opportunity today at lunch for a one-hour session with Jeff Schick, VP of social networking at IBM, and Joan DiMicco who came to IBM after doing media studies at MIT and is one of the key people behind Beehive. There were only seven of us plus these two quite technical IBM’ers [...]
Tagged beehive, dogear, IBM, jeff schick, joan dimicco
