These are my links for October 21st:
- AIIM – AIIM Market IQ – Business Process Management: Leveraging Competencies and Streamlining Processes to Achieve Operational Excellence – AIIM's new report on BPM — free but registration required. They found that 52% of the organizations surveyed achieved a positive ROI in three years or less; I find it hard to believe that anyone is still investing in technology without a guarantee of ROI in that period.
- BPM in Banking – Back to Boring Old STP – One of the Gartner blogs discusses how BPM implementations are going to shift from the innovative stuff that was starting to happen, back to saving money by automating the back office, for the foreseeable future.
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Sandy – thanks to the link to our Market IQ on BPM.
There are no guarantees for ROI levels or timeframes with any technology acquisition/deployment, are there? What’s the ROI on e-mail? Latest update to Windows? Newest iPhone? 5 year migration from PeopleSoft to SAP?
With BPM in particular, it *should* be very easy to point to payback, efficiency, reduction in re-work, etc., but saying so and doing it are entirely different things.
Many organizations only pay lip service to ROI calculations/expectations prior to deploying technology, and of those that go through the motions up front, the percentage that follow up to really see what the payback was, is an even rarer beast.
Makes reasonable decision making a difficulty, for sure. Business isn’t a science for many though – it’s “shoot from the hip” and pray for success. Of course sometimes the shot ricochets…
Cheers,
Dan
Of course there’s no guarantees, but I’m surprised that the 3-year ROI number is so low — most companies implementing BPM are aiming for 18-24 months, so they’re missing by a wide margin.
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