Comments on: Bookmarks for October 21st http://www.column2.com/2008/10/bookmarks-for-october-21st/ BPM, Enterprise 2.0 and technology trends in business. Fri, 19 Mar 2010 10:19:34 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Sandy Kemsley http://www.column2.com/2008/10/bookmarks-for-october-21st/comment-page-1/#comment-9717 Sandy Kemsley Mon, 27 Oct 2008 19:47:38 +0000 http://www.column2.com/2008/10/bookmarks-for-october-21st/#comment-9717 Of course there's no guarantees, but I'm surprised that the 3-year ROI number is so low -- most companies implementing BPM are aiming for 18-24 months, so they're missing by a wide margin. Of course there’s no guarantees, but I’m surprised that the 3-year ROI number is so low — most companies implementing BPM are aiming for 18-24 months, so they’re missing by a wide margin.

]]> By: Dan Keldsen http://www.column2.com/2008/10/bookmarks-for-october-21st/comment-page-1/#comment-9612 Dan Keldsen Wed, 22 Oct 2008 21:53:34 +0000 http://www.column2.com/2008/10/bookmarks-for-october-21st/#comment-9612 Sandy - thanks to the link to our Market IQ on BPM. There are no guarantees for ROI levels or timeframes with any technology acquisition/deployment, are there? What's the ROI on e-mail? Latest update to Windows? Newest iPhone? 5 year migration from PeopleSoft to SAP? With BPM in particular, it *should* be very easy to point to payback, efficiency, reduction in re-work, etc., but saying so and doing it are entirely different things. Many organizations only pay lip service to ROI calculations/expectations prior to deploying technology, and of those that go through the motions up front, the percentage that follow up to really see what the payback was, is an even rarer beast. Makes reasonable decision making a difficulty, for sure. Business isn't a science for many though - it's "shoot from the hip" and pray for success. Of course sometimes the shot ricochets... :D Cheers, Dan Sandy – thanks to the link to our Market IQ on BPM.

There are no guarantees for ROI levels or timeframes with any technology acquisition/deployment, are there? What’s the ROI on e-mail? Latest update to Windows? Newest iPhone? 5 year migration from PeopleSoft to SAP?

With BPM in particular, it *should* be very easy to point to payback, efficiency, reduction in re-work, etc., but saying so and doing it are entirely different things.

Many organizations only pay lip service to ROI calculations/expectations prior to deploying technology, and of those that go through the motions up front, the percentage that follow up to really see what the payback was, is an even rarer beast.

Makes reasonable decision making a difficulty, for sure. Business isn’t a science for many though – it’s “shoot from the hip” and pray for success. Of course sometimes the shot ricochets… :D

Cheers,
Dan

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