http://www.column2.com/2008/10/ultimus-dave-ridley-southwest-airlines-on-sustaining-organizational-excellence/ BPM, Enterprise 2.0 and technology trends in business. Fri, 20 Jan 2012 09:15:55 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.column2.com/2008/10/ultimus-dave-ridley-southwest-airlines-on-sustaining-organizational-excellence/comment-page-1/#comment-9630 Chris Adams Thu, 23 Oct 2008 19:05:36 +0000 http://www.column2.com/2008/10/ultimus-dave-ridley-southwest-airlines-on-sustaining-organizational-excellence/#comment-9630 I very much liked this presentation as well. While his message was simple, sometimes in the midst of all we do day-to-day, we forget the most basic principles in business. I very much liked this presentation as well. While his message was simple, sometimes in the midst of all we do day-to-day, we forget the most basic principles in business.

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