Comments on: Webinar: Dynamic BPM platforms

By: Sandy Kemsley

Sandy Kemsley — Mon, 30 Mar 2009 22:32:35 +0000

Great, thanks Keith!

By: Keith Swenson

Keith Swenson — Mon, 30 Mar 2009 19:03:22 +0000

The recording of the webinar can be accessed from:

http://www.fujitsu.com/global/services/software/interstage/download/Dynamic-BPM-Webinar-2009Mar.html

By: Webinar on Dynamic BPM « Go Flow

Webinar on Dynamic BPM « Go Flow — Mon, 30 Mar 2009 19:00:49 +0000

[...] is making in Dynamic BPM today, together with Clay Richardson of Forrester. The best review is from Sandy Kemsley. Here is a link to access a Recording of the Webinar. Possibly related posts: (automatically [...]

By: Sandy Kemsley

Sandy Kemsley — Mon, 30 Mar 2009 11:54:55 +0000

Neeli, I’ll do my best. The biggest challenge right now is finding time to blog!

By: Neeli Basanth

Neeli Basanth — Mon, 30 Mar 2009 11:28:40 +0000

Tom, fully agree with you on the need for a tool, a concept that allows to model and execute a combination of STP, some unstrcutured collaboration and of course ability to set mandatory activities for complaince. I feel most of the process in the above mentioned domains fall into this category.

Sandy, will you be blogging on your analysis of the requirements, of course after making them generic respecting your contractual obligations?

By: Sandy Kemsley

Sandy Kemsley — Fri, 27 Mar 2009 11:36:29 +0000

I agree that this is more than just case management, although likely some of the tools have been developed in response to case management reuquirements (which are often collaborative in nature). I am working through a complex set of future-state requirements with a client now that transactional in nature, but require some ad hoc steps – not so easy to do in many BPM tools.

By: Tom Shepherd

Tom Shepherd — Thu, 26 Mar 2009 12:55:52 +0000

True, one could broadly classify these types of processes as falling under the umbrella of Case Management, which is considered by some to be a subset of BPM. I think the point behind Dynamic BPM is that there are situations in most (not all) processes where there are situations that cannot practically be anticipated, or that all possibilities of what might happen in a given processes cannot be modeled with a reasonable level of complexity (putting the use of standards aside). From that point of view, a system that can adapt to both straight-through, repeatable, structured processes and those that have aspects of a Case Management process would be the best of both worlds.

By: Neeli Basanth

Neeli Basanth — Thu, 26 Mar 2009 06:35:19 +0000

Certainly dynamic processes do have much applicability in many knowledge intensive domains like insurance, baking, legal, government etc. But I am not sure if adhoc tasks (atleast as specified by BPMN) cater to the requirements for a knowledge worker. But I think these concepts were covered into what is refered as Case Management. My research on this topic is blogged here

By: Case Management Models - Dynamic knowledge intensive processes « Pragmatic 2.0

Thu, 26 Mar 2009 06:25:50 +0000

[...] Swenson of Fujitsu had recently a webinar on dynamic processes. This is covered by Sandy Kamsley here. I could not follow the webinar, but looking at the transcript, I understand that in some domains [...]

By: Tom Shepherd

Tom Shepherd — Wed, 25 Mar 2009 14:45:24 +0000

Sandy,

The concept of a Dynamic BPM system is certainly what I think of when talking about “real world” processes, processes that don’t just pull together systems and deal with heads-down repeatable work, but rather capture the complexity of both structured and unstructured, collaborative, decision-centric business processes. A prime example of this would be the new business acquisiton and underwriting process for products like life insurance. While the stages and gates that a process goes through might generally be the same, the “back and forth” work of interacting with a customer, agent or other constituent will be different virtually every time, and will often take place in the form of tasks assigned to other users, external requests via email, and a number of different interactions that all need to be auditable, not just automated.

Much of what you comment on above is currently available in the Case360 solution from Global 360 in the form of ad-hoc tasks (which can be linked to structured processes if desired), threaded discussions, email integration and content aggregation capabilities. I’d be happy to take you through some of the highlights some time if you’re interested.

http://www.global360.com/products/bpm/case360/