Column 2

Scott Francis of BP3 debunks the assertions in a recent article on BPM for small businesses. I particularly like his comment on the article stating that you don't need a consultant, but should just ask around to your friends to find the best BPM. Um, yeah, if Scott and I happen to be your friends, that might work

It took me a couple of paragraphs to realize that LSS=Lean Six Sigma, but some good points here. I've seen poor results when BPM (usually staffed by non-process-trained business analysts) and process engineering (LSS-trained) are not part of the same team: this suggests including LSS in the BPM center of excellence. Because this comes from IBM, the view is that it's IT running BPM; they make a seamless transition from talking about bringing together "IT and LSS" in the first paragraph to talking about bringing together "BPM and LSS".