Comments on: Fujitsu Interstage BPM V11

By: Interstage BPM Version 11 & Cloud « Thoughts on Collaborative Planning

Interstage BPM Version 11 & Cloud « Thoughts on Collaborative Planning — Fri, 20 Nov 2009 02:09:32 +0000

[...] Product Review: Interstage BPM V11 – Column 2 [...]

By: Fujitsu Interstage BPM in the Cloud

Fujitsu Interstage BPM in the Cloud — Mon, 16 Nov 2009 16:59:28 +0000

[...] the Fujitsu briefing last week, I also heard about their cloud BPM offering. Interstage BPM has supported multitenancy for some [...]

By: Column 2 : Fujitsu Interstage BPM in the Cloud

Column 2 : Fujitsu Interstage BPM in the Cloud — Mon, 16 Nov 2009 15:13:05 +0000

[...] Interstage BPM in the Cloud In the Fujitsu briefing last week, I also heard about their cloud BPM offering. Interstage BPM has supported multitenancy for some [...]

By: Vijay Narayanan

Vijay Narayanan — Sun, 15 Nov 2009 13:37:05 +0000

Allowing dynamic task creation and assignment sounds very useful (and as you have indicated – more realistic). A lot of resistance to BPM adoption in my previous project as due to the fear that the "system" will make it inflexible to manage the overall process.

When a task is added dynamically and assigned to a particular user – can the delegated user choose to route it again to someone else? or escalate to his/her manager etc.? i.e. does it behave much like any existing task that was part of the original process definition?

By: links for 2009-11-13 « steinarcarlsen

links for 2009-11-13 « steinarcarlsen — Fri, 13 Nov 2009 20:04:54 +0000

[...] Fujitsu Interstage BPM V11 (tags: bpm case_management kemsley fujitsu) [...]

By: Keith Swenson

Keith Swenson — Fri, 13 Nov 2009 17:00:45 +0000

Does this include the ability to reassign a task to another participant? – Yes, the task can be reassigned at any time to another participant. This is true of tasks from a predefined processed as well as tasks that are defined dynamically at run time. An assignee can reassign the task as a way of delegating or passing the task to someone else. Also, managers can directly reassign tasks of their team members in order to balance loads. This latter is very important when an employee or coworkers is expectantly absent.

Reassignment removes the former assignee from any responsibility of the task. As Sandy points out, if the assignee wants to remain involved and review the results, then a dynamic subtask will allow for delegation but still allowing for review before the main task is completed.

As you point out, it is hard or impossible to model this as a completely predefined rules because it depends upon information that is not knowable in advance.

By: Sandy Kemsley

Sandy Kemsley — Fri, 13 Nov 2009 16:14:17 +0000

I’m not sure if you can directly reassign a task, we’d need clarification from Fujitsu. At the very least, you could create a subtask and assign it to someone, although I think that requires that the calling task touch it again when the subtask completes.

By: Colin Canfield

Colin Canfield — Thu, 12 Nov 2009 23:29:49 +0000

This combination sounds like a superb addition, workload balances often occurs in an ad-hoc fashion and this is extremely hard to model in most tools. Does this include the ability to reassign a task to another participant ?

With dynamic processes and parallel tasks this should go a long way towards answering the gap between BPMS and case management tools.

Incorporating it into their process discovery tool is a very good idea, but as you said, would be better with tags to record event analysis.