TweetI scored the “Keys to Success” list that Gary Kucera made for the wrap-up session (unedited): Canadian Pacific Railway (Jeff Adams): Cultivate Business Relationships: Create a 2010 “Relationship” strategy plan to build relationships with the “right” people who will help advocate and drive Process Improvement results Target “thought” leaders to cultivate process improvement influence Hand [...]
Tagged LSS&PITweetThe final session was supposed to be a brainstorming session with Debra Yeager of Xerox Canada and Gary Kucera of Kaplan Higher Education, working with us to come up with a list of LSS and process improvement ideas that can have maximum impact within an organization, but was really the points that they gleaned from [...]
Tagged LSS&PITweetRick Hefner of Northrop Grumman gave the last full presentation of the conference before the brainstorming and wrapup. At this point in the schedule, a lot of the material that he was going to cover has already been said, leaving him free to ignore most of his slides and give more of an anecdotal talk [...]
Tagged LSS&PITweetChris Rocke and Jane Long from Whirlpool presented on their experiences with integrating LSS tools into BPM practices to move beyond traditional process mapping. Whirlpool is a mature Six Sigma company: starting in their manufacturing areas, it has spread to all other functions, and they’ve insourced their own training certification program. Six Sigma is not [...]
Tagged LSS&PITweetLast up before lunch was Sarah Snyder, who works with the US Army, discussing how they use dashboards to measure and tune their performance. The examples that she showed were not about the actual “business” processes, however, but measures on LSS projects, such as initiated and completed projects, LSS training, LSS belt utilization, and other [...]
Tagged LSS&PITweetDavid Haigh of Johnson & Johnson presented on how they’re using dashboards in their process improvement efforts; this is much further into my comfort zone, since dashboards are an integral part of any BPM implementation. He’s part of the consumer products division rather than pharmaceutical or medical: lots of name brands that we all see [...]
Tagged LSS&PITweetNot surprisingly, this conference is as much or more about the cultural aspects of LSS as the techniques and tools, and Jason Schulist of DTE Energy (a US utility company) gave a presentation on their continuous improvement journey. They’ve been at LSS for more than 10 years, starting with Kaizen in 1998, moving into Six [...]
Tagged LSS&PITweetI’m a bit better prepared for today’s conference: first of all, I showed up on time, and secondly, I have my iPhone tethering cable so that I can post even though there’s no open wifi here. Today opened with a recap of yesterday’s session by Charles Spina of e-Zsigma, the conference chair, then he had [...]
Tagged LSS&PITweetLast session of the day is Jennifer Thompson of Royal Bank of Canada on process improvement culture within an organization: how to maintain a relevant Six Sigma culture in changing economic times, and how to keep people engaged in the program. RBC is Canada’s largest bank, with 80,000 people in 50 countries; they were a [...]
Tagged LSS&PITweetTom Kling, who has the most magnificent mustache this side of the 19th century, talked to us about TRIZ: an acronym that most of us in the room had never heard of, much less used. I confess, I Googled it before the session, so knew that it was related to innovation – it’s also known [...]
Tagged LSS&PITweetNext up was a panel discussion with David Haigh of Johnson & Johnson, Sabrina Lemos of United Airlines, and Gary Kucera of Kaplan Higher Education, moderated by Charles Spina of e-Zsigma. United Airlines has a unique project going on in one of their freight-related operations: they decided to outsource the operation in order to be [...]
Tagged LSS&PITweetI missed the first morning of the IQPC Lean Six Sigma & Process Improvement conference in Toronto today, but with my usual impeccable timing, showed up just in time for lunch (where we had to explain the rules of curling to the American attendees). The first session this afternoon is with David Brown, a black [...]
Tagged LSS&PITweet SAP NetWeaver Portal In this recorded SAP Mentor Monday Webinar, Anne Kathrine Petterøe and Richard Hirsch provide an overview of the Enterprise Social Messaging Experiment, or ESME, a social tool that takes the immediacy of messaging and applies it to real-time business process problem solving. (tags: socialmedia bpm) The Forrester Blog For Vendor Strategy [...]
Tweet The Benefits of Collaborative BPM | Interviews | ITBusinessEdge.com Ann All of ITBusinessEdge interviewed me earlier this week, based on my "BPM and Enterprise 2.0" presentation topic from the conference last week in Oslo. The interview covers mostly issues about why companies and individuals want to do collaborative/social BPM (tags: bpm collaboration socialmedia)
TweetHere’s the replay of the webinar that I did yesterday with Active Endpoints – it runs almost 90 minutes, because we just kept the Q&A going at the end with all the interesting questions from the audience. Unfortunately, during Alex Neihaus’ intro to the live presentation, the entire audience may have heard that I forgot [...]
TweetWebinar done, we’re just on the final Q&A; I saw about 170 people logged in at one point, a pretty good turnout. The replay will be available on the VOSibilities blog or on iTunes. Here’s my slides, with the “Process Model Hall Of Shame” removed: BPMN In The Real World View more presentations from Sandy [...]
Tagged BPMNTweetI’ve spoken with a lot of cloud-based BPM vendors over the past few years, and I inevitably ask where their services are hosted. Since almost all of these are American companies, or are primarily targeting the American market, the answer is, almost inevitably, in the United States. I continue to point out that that’s a [...]
TweetI’ll be speaking on a webinar today about how BPMN implementations are happening in the real world of customer process modeling. This is not going to be an update on the BPMN 2.0 standard itself – you can watch the excellent update from last week by Robert Shapiro for that – but rather a review [...]
TweetIRM is running both a BPM and business analysis conference in London on September 27-29, and the calls for speakers are open until March 8th. The BPM conference is looking for presentations on: Building BPM capabilities Using BPM to change how businesses are managed BPM governance and the centre of expertise BPM success stories Process [...]
TweetI had a briefing a couple of weeks ago on IBM BlueWorks by Angel Diaz and Janine Sneed from the BlueWorks team. BlueWorks is IBM’s cloud-based BPM environment, providing the following capabilities: Browser-based modeling, including strategy maps, capability maps, process maps and BPMN processes. Pre-built content to supplement or replace a BPM center of excellence [...]
