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Some drivers for BPM within an organization. Although these are higher-level than the list of ROI factors that I linked to recently, these are the major areas that you want to look at for reasons to implement BPM.
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Why you need to include the customer as a role in your business process, especially if you want accurate end-to-end times.
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I often tune in for Active Endpoints' CTO Tuesdays podcasts, since Michael Rowley provides some good technical depth about BPM. This week: part 1 of 2 on state, persistence and long-running processes. This is a classic problem with system-centric systems that are trying to become human-centric, since many human-centric processes are, by their nature, long-running, whereas many system-centric are STP that complete in a matter of minutes or seconds. Much different considerations come up, such as persisting state, and also the impact of model changes to in-flight process instances (the later of which I'm not sure that he's covering). Disclosure: I occasionally do paid webinars for Active Endpoints, but I'm not compensated in any way for telling you about CTO Tuesdays.
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Ann All discusses the ARISalign and BlueWorks online BPM communities, including some quotes from an interview that I did with her recently.
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Although not comprehensive, a list of places to start looking for ROI when you're implementing BPM.
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Jacob Ukelson of ActionBase on the use of checklists in unstructured processes. Call it what you will (e.g., case management), unstructured processes need checklists in order to prompt the human involved to execute the necessary steps, as well as to show required versus optional steps.
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