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Identifying and reducing the white space in processes.
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I'm not at the Gartner BPM show this time around — too much repetition in the material from the fall show, and I don't really like Vegas — but James Tayler is live-blogging the sessions. Also follow the action on Twitter using the hashtag #gartnerbpm.
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How to talk about the benefits of case management to a business manager. Hint: it's not about being "lean", it's about relevant demonstrations, proving the ability to integrate, and showing real-world benefits. Check the comments at the end for an interesting follow-on discussion.
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Although the details are a bit vague, this post warns that allowing a user to define their own dynamic process at any point in a structured process could be a danger. Keith Swenson pipes in with a comment suggesting that if the users wanted to change the process that much, then maybe it was broken in the first place.
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Four basic patterns for centers of excellence : competency and resource management, solutions center model, factory model, and business process centric model. What each of these are, and which works best in which situation. Often, it's a combination of 2 or 3.
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New book: Modern Business Process Automation: YAWL and its Support Environment. Contributors from several universities created this as an aid to teaching the ever-increasing number of university-level BPM courses.
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Phil Ayres on BPM processes that don't require coding, and the suggestion that most phase 1 processes should be like this until the business figures out the value of BPM.
