Comments on: Will Social Revive Interest In BPM? Will BPM Make Social Relevant? http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/ BPM, Enterprise 2.0 and technology trends in business. Fri, 20 Jan 2012 09:15:55 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Enterprise Social Messaging : putting Social in the Business flow « #hypertextual http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/comment-page-1/#comment-18240 Enterprise Social Messaging : putting Social in the Business flow « #hypertextual Tue, 15 Feb 2011 19:13:03 +0000 http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/#comment-18240 [...] asked the question on her blog a while back : Will social revive interest in BPM ? Will BPM make Social relevant ? In the light of the above I would tend to answer YES at the first question (I’ve been [...] [...] asked the question on her blog a while back : Will social revive interest in BPM ? Will BPM make Social relevant ? In the light of the above I would tend to answer YES at the first question (I’ve been [...]

]]> By: Social Software and PLM 2.0 Process Planning http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/comment-page-1/#comment-14298 Social Software and PLM 2.0 Process Planning Tue, 25 May 2010 22:04:23 +0000 http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/#comment-14298 [...] following article Will Social Revive Interest In BPM… drove my attention yesterday. A very interesting quote made me think about how social can transform [...] [...] following article Will Social Revive Interest In BPM… drove my attention yesterday. A very interesting quote made me think about how social can transform [...]

]]> By: 15 Social Requirements for ACM « Thoughts on Collaborative Planning http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/comment-page-1/#comment-14292 15 Social Requirements for ACM « Thoughts on Collaborative Planning Tue, 25 May 2010 04:27:10 +0000 http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/#comment-14292 [...] Sandy Kemsley on “Will Social Revive Interest In BPM? Will BPM Make Social Relevant?“ [...] [...] Sandy Kemsley on “Will Social Revive Interest In BPM? Will BPM Make Social Relevant?“ [...]

]]> By: Social BPM Quotes of the week « Adam Deane http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/comment-page-1/#comment-14288 Social BPM Quotes of the week « Adam Deane Sat, 22 May 2010 12:24:55 +0000 http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/#comment-14288 [...] BPM Quotes of the week On Social BPM – Sandy Kemsley everyone could be a writer in the blogosphere, but in reality, only a tiny [...] [...] BPM Quotes of the week On Social BPM – Sandy Kemsley everyone could be a writer in the blogosphere, but in reality, only a tiny [...]

]]> By: Scott Francis http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/comment-page-1/#comment-14286 Scott Francis Thu, 20 May 2010 19:20:06 +0000 http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/#comment-14286 but, Jacob, "everyday" isn't as sexy as adaptive or dynamic :) I think you make a good point though - will "process modeling" in the future look more like email/word in terms of usage, or more like blogging. we'll certainly find out :) scott but, Jacob, “everyday” isn’t as sexy as adaptive or dynamic :)
I think you make a good point though – will “process modeling” in the future look more like email/word in terms of usage, or more like blogging. we’ll certainly find out :)

scott

]]> By: Sandy Kemsley http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/comment-page-1/#comment-14284 Sandy Kemsley Thu, 20 May 2010 18:15:41 +0000 http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/#comment-14284 Jacob, good question: there is likely a spectrum from processes that need to be designed versus those that can be designed by doing everyday actions. Jacob, good question: there is likely a spectrum from processes that need to be designed versus those that can be designed by doing everyday actions.

]]> By: Jacob Ukelson http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/comment-page-1/#comment-14282 Jacob Ukelson Thu, 20 May 2010 16:22:08 +0000 http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/#comment-14282 Sandy, If you look at the number of managers that actually do process design by modeling then you are absolutely right - we don't see many of those, and no matter how good modeling tools get - probably won't ever see many. However, if you look at the number of managers that "design by doing" processes using email and documents - the number is quite large - maybe even includes every knowledge worker. So maybe the question should be "Is building a process like blogging or is it more like using email\Word\Excel to get your job done?" If it is like blogging then no matter how easy the tools are we won't see everyone participating,, but if it is like creating a personal\group document and email - why shouldn't everyone participate? I wonder if we should call the latter "everyday" processes. Sandy,
If you look at the number of managers that actually do process design by modeling then you are absolutely right – we don’t see many of those, and no matter how good modeling tools get – probably won’t ever see many. However, if you look at the number of managers that “design by doing” processes using email and documents – the number is quite large – maybe even includes every knowledge worker.
So maybe the question should be “Is building a process like blogging or is it more like using email\Word\Excel to get your job done?” If it is like blogging then no matter how easy the tools are we won’t see everyone participating,, but if it is like creating a personal\group document and email – why shouldn’t everyone participate? I wonder if we should call the latter “everyday” processes.

]]> By: Don Your Green and Blue Hats, BPM-the-Social-Way is much more! « The Eclectic Zone http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/comment-page-1/#comment-14281 Don Your Green and Blue Hats, BPM-the-Social-Way is much more! « The Eclectic Zone Thu, 20 May 2010 16:04:15 +0000 http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/#comment-14281 [...] There are plenty of ways in which the process paradigm should drastically change as we embrace social networking as the way of life for process participants. However, the BPM vendors would need to also decide which capability of the product they need to “not bother about” rather than building all the technological components within the product. They need to leverage certain basic and simple technologies available elsewhere better, and that’s why I earlier said that social is a context setting in which we should expect the BPM technologies to synergize better for customer centricity. I think that’s what Sandy is also hinting when referring to 2.0 Reality Rehab! [...] [...] There are plenty of ways in which the process paradigm should drastically change as we embrace social networking as the way of life for process participants. However, the BPM vendors would need to also decide which capability of the product they need to “not bother about” rather than building all the technological components within the product. They need to leverage certain basic and simple technologies available elsewhere better, and that’s why I earlier said that social is a context setting in which we should expect the BPM technologies to synergize better for customer centricity. I think that’s what Sandy is also hinting when referring to 2.0 Reality Rehab! [...]

]]> By: Sandy Kemsley http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/comment-page-1/#comment-14279 Sandy Kemsley Thu, 20 May 2010 12:05:57 +0000 http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/#comment-14279 Certainly, sampling at SAPPHIRE would tend to see more back-office than front-office people, but also more than have technical. Susan's surprise was that they had never *heard* of Enterprise 2.0, not just weren't using it. Certainly, sampling at SAPPHIRE would tend to see more back-office than front-office people, but also more than have technical. Susan’s surprise was that they had never *heard* of Enterprise 2.0, not just weren’t using it.

]]> By: Scott Francis http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/comment-page-1/#comment-14274 Scott Francis Thu, 20 May 2010 02:34:45 +0000 http://www.column2.com/2010/05/will-social-revive-interest-in-bpm-will-bpm-make-social-relevant/#comment-14274 Sandy - I'd also point out that back-office operations may not be where you see "Enterprise 2.0" adoption first. I see plenty of big F500 style organizations using social media in their customer service operations - Time Warner Cable for example. Simon properties. Several hotel chains. But if you went back to their ERP system IT folks... i'm sure there is a lot less exposure in those ranks... Just a thought - might be sample bias making things look even worse than it is. Sandy –
I’d also point out that back-office operations may not be where you see “Enterprise 2.0″ adoption first.

I see plenty of big F500 style organizations using social media in their customer service operations – Time Warner Cable for example. Simon properties. Several hotel chains. But if you went back to their ERP system IT folks… i’m sure there is a lot less exposure in those ranks…

Just a thought – might be sample bias making things look even worse than it is.

]]>