Samantha Searle presented some of Gartner’s research on how to set up effective process governance and ownership. She started with the definition of a process owner, and reinforced that it’s necessary to have someone accountable for delivering the business outcomes of an end-to-end process. A process owner is typically at the executive level, but doesn’t [...]
Tagged GartnerBPMAt Gartner BPM, there are always a few sessions given over to the sponsors and their clients to present case studies; since it’s been a while since I looked at what SAP is doing with BPM, I decided to sit in on John Cuomo from Bank of America talk about what B of A is [...]
Tagged GartnerBPMIn her presentation at Gartner BPM 2013, Elise Olding addressed an issue that ties in with my presentation last week on BPM maturity and centers of excellence: BPM’s real value is in becoming an enterprise capability, not through occasional BPM projects. From a BPM maturity standpoint, that means getting beyond levels 1 and 2, where [...]
Tagged GartnerBPMI made it to the Gartner BPM Summit 2013 in Washington DC today just in time for the 11am session that Betsy Burton gave on bridging the gap between strategic vision and operational excellence with business architecture (BA). I like her view on this: strategic vision really isn’t much good unless you have a plan [...]
Tagged GartnerBPMEvery once in a while, someone suggests that vendors pay me for coverage. The latest accusation actually used the term “pay-for-play”, which is a derogatory term for industry analysts who require that vendors be their paid clients before they receive any coverage by the analyst, and is often considered to be unethical. Vendors who work [...]
Tagged rantThe webinar that I did on Smart Process Applications (a Forrester term, but one that is being adopted by a number of case management/application development vendors) was broadcast today, sponsored by OpenText, and is available for replay here. You can also check out my slides below: Thinking Beyond Traditional BPM from Sandy Kemsley
I finished up my day at AWD ADVANCE in the product roadmap session held by Lisa Williams and Mike Lovell. It’s March Madness here in the US (that’s some college basketball thing) so they kept with that theme with mini basketballs and some yearbook pics of Lisa on the court. Like any vendor’s product management [...]
Tagged awd13In the afternoon, after my BPM COE presentation, I moved over to the AWD ADVANCE technical track to hear Roy Brackett and Mike Hudgins talk about crowdsourcing and microwork. DST and some of their partners/siblings/subsidiaries are business process outsourcers, and always looking at ways to make that outsourcing more efficient. They use the term crowdsourcing [...]
Tagged awd13Judith Morley, product manager for DST’s case management, presented at a business breakout at AWD ADVANCE on the need for case management (which was pretty much already covered in John Vaughn’s keynote and Neil Ward-Dutton’s breakout session), and stressed the need for allowing context and collaboration, as well as individual decision-making. She made the distinction [...]
Tagged awd13Neil Ward-Dutton spoke at the first business-themed breakout session here at AWD ADVANCE on the topic of case management: how it represents a shift in thinking from our old rigid processes that don’t serve customers all that well in today’s environment. We are truly in the age of the consumer, with so much choice in [...]
Tagged awd13John Vaughn opened AWD ADVANCE 2013 talking about a new focus for DST: a new CEO (following the retirement of their very first one), a new organizational structure (bringing together product and hosting groups into a single business process solutions group), 66% of customers either on or moving to the new platform, new case management [...]
Tagged awd13Last year, I think that I was the first industry analyst to ever be invited by DST to the somewhat secret society that is their AWD ADVANCE conference. That must have worked out for them, because this year I’m back to speak, as well as Neil Ward-Dutton and Clay Richardson. That’s not the only change: [...]
Tagged awd13This week at bpmNEXT was my first solo outing with the new blogging setup: Google Nexus 7 tablet, Logitech Bluetooth keyboard, and WordPress app for Android. I was also working on a white paper for a client, so had to edit and view documents in Word and PowerPoint formats, for which I use use the [...]
Tagged logitech, nexus, wordpressThe first bpmNEXT conference has finished, and it was a great experience for me. I’m still on the west coast, enjoying a half-day in San Francisco before flying home, and having a bit of time to reflect on what I liked — and the few things I didn’t like — about this week’s event. First [...]
Tagged bpmnextFull bpmNEXT program here. The format is 30 minutes per speaker: 20 minutes of demo, 10 minutes of Q&A. Day 2, third session – last of the conference: dynamic processes and case management Performing Collections of Activities as Means to Business Ends, Denis Gagne, Trisotech Recorded demo of gathering requirements in the Discovery Accelerator on [...]
Tagged bpmnextFull bpmNEXT program here. The format is 30 minutes per speaker: 20 minutes of demo, 10 minutes of Q&A. Day 2, second session. Fully Exploiting the Potential of BPM in the Cloud, Carl Hillier, Kofax A prime motivator for cloud is instant provisioning; demo showed the live provisioning of a Kofax TotalAgility cloud instance (based [...]
Tagged bpmnextFull bpmNEXT program here. The format is 30 minutes per speaker: 20 minutes of demo, 10 minutes of Q&A. Day 2, first session: data-driven processes and analytics Visual Analytics and Smart Tools, Robert Shapiro, Process Analytica Optima is their product for performing statistical analysis and optimizing process models, with four quadrants providing visibility into Model, [...]
Tagged bpmnextFull bpmNEXT program here. The format is 30 minutes per speaker: 20 minutes of demo, 10 minutes of Q&A. Day 1, fourth session: More social! Model-Driven Generation of Social BPM Applications, Emanuele Molteni, WebRatio WebRatio, in conjunction with the Politecnico Milano, have developed WebML, a modeling language for defining applications. There are a number of [...]
Tagged bpmnextFull bpmNEXT program here. The format is 30 minutes per speaker: 20 minutes of demo, 10 minutes of Q&A. Day 1, third session. Repeat after me: Mobile. Social. Mobile. Social. BPM for Mobile, Mobile for BPM, Scott Francis, BP3 Global, Inc. Problems with existing mobile BPM: an unprioritized activity stream as an interface for business [...]
Tagged bpmnext
