TweetThe nice thing about IBM Case Manager (shortened to ICM in some of their material, and ACM in others) being so new is that you can show up late to the technical product briefing and not miss anything, since the product managers spend the first 10 15 minutes re-explaining what case management and ICM are [...]
Tagged iod11TweetFeri Clayton gave an update on the ECM product portfolio and roadmap, in a bit more depth than yesterday’s Bisconti/Murphy ECM product strategy session. She reinforced the message that the products are made up of suites of capabilities and components, so that you’re not using different software silos. I’m not sure I completely buy into [...]
Tagged iod11TweetContent at rest = cost Content in motion = value That was the message that kicked off the ECM keynote, then Kevin Painter took the stage to introduce the winners of the four ECM customer innovation awards – Novartis, Tejon Ranch, US Nuclear Regulatory Commission and Wells Fargo – before turning things over to Doug [...]
Tagged iod11TweetDave Yockelson from ECM product marketing and Amy Dickson from IBM BPM product management talked about something that I’m sure is on the minds of all FileNet customers who are doing anything with process: how do the (FileNet-based) Case Manager and Content Manager fit together with the WebSphere BPM products? They started with a description [...]
Tagged iod11TweetFrom a white paper that I’m working on now: I think that the whole “BPM versus ACM” debate has completely blown out of all sensible proportion, when we’re really talking about a spectrum of functionality that ranges from structured process management (or what some people think of as BPM) to completely dynamic process management. The [...]
TweetI had an update from Pegasystems on their case management offering a while ago, and with the publication of the new Forrester Wave on Dynamic Case Management, the time is right for a quick summary. After last year’s PegaWorld, I published a review of their SmartBPM V6, which was already shipping with Visual Case Manager, [...]
TweetI had a chance to see IBM’s new Case Manager product at IOD last month, and last week Jake Levirne, the product manager, gave me a more complete demo. If you haven’t read my earlier product overview from IOD as well as the pre-IOD briefing on Case Manager and related products, the business analyst view, [...]
TweetThere was an AIIM webinar today on supporting the information worker with case management, featuring Craig Le Clair from Forrester. Le Clair introduced the concept of information workers, a term that they use instead of knowledge worker, defined as “everyone between 18 and 88 with a job in which they use a computer or other [...]
TweetDave Perman and Lauren Mayes had the unenviable position of presenting at the end of the day, and at the same time as the expo reception was starting (a.k.a. “open bar”), but I wanted to round out my view of the new Case Manager product by looking at how the user interfaces are built. This [...]
Tagged ibmecm, iodgcTweetBill Lobig, Mike Marin, Peggy (didn’t catch her last name) and Lauren Mayes hosted a freeform roundtable for any technical questions about the new Case Manager product. I had a chat with Mike prior to the talk, and he reinforced this during the session, about the genesis of Case Manager: although there were a lot [...]
Tagged ibmecm, iodgcTweetRon Ercanbrack, VP at IBM (my old boss from my brief tenure at FileNet in 2000-1, who once introduced me at a FileNet sales kickoff conference as the “Queen of BPM”), gave a brief ECM-focused keynote this morning. He covered quite a bit of the information that I was briefed on last week, including Case [...]
Tagged ibmecm, iodgcTweetI had a pre-IOD analyst briefing last week from IBM with updates to their ECM portfolio, given by Ken Bisconti, Dave Caldera and Craig Rhinehart. IOD – Information on Demand – is IBM’s conference covering business analytics and information management, the latter of which includes data management and content management. The former FileNet products fall [...]
Tagged iodgcTweetWe’re still a couple of hours away from the official announcement about the release of IBM Case Manager, and I’m at a session on how business analysts will work with Case Manager to build solutions based on templates. Like the other ACM sessions, this one starts with an overview of IBM’s case management vision as [...]
Tagged iodgcTweetThe day before the official announcement of IBM’s Case Manager product, Jake Levirne, Senior Product Manager, walked us through the capabilities. He started by defining case management, and discussing how it is about providing context to enable better outcomes rather than prescribing the exact method for achieving that outcome. For those of you who have [...]
Tagged iodgcTweetI’m at IBM’s Information On Demand (IOD) conference this week, attending the opening session. There are 10,000 attendees here (including, I assume, IBM employees) for a conference that covers information management of all sorts: databases, analytics and content management. As at other large vendor conferences, they feel obligated to assault our senses in the morning [...]
Tagged iodgcTweetThere was nothing that could have entice me to attend the Lean Six Sigma presentation this late in the afternoon, so instead I opted for the public sector track (which is not really my area of interest) for a discussion on dynamic case management (which is my area of interest) by Craig LeClair. Government workers [...]
Tagged BPF10TweetDermot McCauley of Singularity discussed case management and its need for dynamism. He’s one of the co-authors of Mastering the Unpredictable: How Adaptive Case Management Will Revolutionize The Way That Knowledge Workers Get Things Done, and started with a definition of case management: Case management is the management of long-lived collaborative processes that require secure [...]
Tagged ba2010, BPM2010TweetKeith Swenson and I will be presenting a webinar this Thursday at 2pm ET, sponsored by Fujitsu, on the topic of agile and social BPM. You can register here. From the description: Think that Agile Business Process Management (BPM) is not for you because you don’t have simple processes that follow the same path every [...]
TweetI presented a webinar on business process management and case management today, hosted by Pegasystems. Great fun as always, and a ton of questions that we didn’t have time to answer. I captured a lot of them and will address them here; if you attended the webinar, Pega will also send out their responses as [...]
TweetI’m giving a webinar on Thursday this week, sponsored by Pegasystems, where I’ll talk about BPM and adaptive case management (ACM). Emily Burns from Pega will be there to give an overview of their ACM functionality. You can register for the webinar here. There’s been so much written on BPM and ACM lately; I’ve been [...]
