TweetThe keynotes sessions this morning were typical “big conference”: too much loud music, comedians and irrelevant speakers for my taste, although the brief addresses by Steve Mills and Craig Hayman as well as this morning’s press release showed that process is definitely high on IBM’s mind. The breakout session that I attended following that, however, [...]
Tagged ibmimpactTweetChris Rocke and Jane Long from Whirlpool presented on their experiences with integrating LSS tools into BPM practices to move beyond traditional process mapping. Whirlpool is a mature Six Sigma company: starting in their manufacturing areas, it has spread to all other functions, and they’ve insourced their own training certification program. Six Sigma is not [...]
Tagged LSS&PITweetDavid Haigh of Johnson & Johnson presented on how they’re using dashboards in their process improvement efforts; this is much further into my comfort zone, since dashboards are an integral part of any BPM implementation. He’s part of the consumer products division rather than pharmaceutical or medical: lots of name brands that we all see [...]
Tagged LSS&PITweetI missed the first morning of the IQPC Lean Six Sigma & Process Improvement conference in Toronto today, but with my usual impeccable timing, showed up just in time for lunch (where we had to explain the rules of curling to the American attendees). The first session this afternoon is with David Brown, a black [...]
Tagged LSS&PITweetWolfgang Hilpert and Thomas Volmering gave us an update on NetWeaver BPM, since I was last updated at SAPPHIRE when they were releasing the product to full general availability. They’re readying the next wave of BPM – NetWeaver 7.2 – with beta customers now, for ramp-up near the beginning of the year and GA in [...]
TweetJames Kobielus and Natalie Petouhoff presented at a breakout session on social media as a method for gaining visibility into your customer service processes: customers will react on social media channels such as Twitter, Facebook, review and community sites, and blogs if they have either a good or bad customer service experience. I’m not sure [...]
TweetI caught up with Garth Knudson from HandySoft a few weeks ago; I’ve looked at their BizFlow product previously, and they’re currently at version 11.3 so have a pretty long track record. Although HandySoft handles the same sort of structured processes as you see in most other BPMS vendors, they really focus on ad hoc [...]
TweetChen Li of University of Twente gave the last presentation of the conference on process variant mining. We heard yesterday in the tutorial on flexibility about process variants; one issue with process variants is that there needs to be some way to identify which of the variants are important enough to update the original process [...]
TweetIn the first of two papers in the final session of the conference, Josep Carmona of Universitat Politecnica de Catalunya presented on process mining calculation strategies. The theory of regions shows how to derive a Petri net representation of a process model from the process log, which shows the transition between states, but it’s very [...]
TweetDiogo Ferriera of Universidade Tecnica de Lisboa presented a paper on process discovery based on unlabelled event logs: where the events in the log are only identified by the specific task, not by the process instance. Consider that a process instance may be executed via multiple paths through the process model, resulting in a different [...]
TweetI took some time out from sessions this afternoon to meet with Software AG’s deputy CTOs, Bjoern Brauel and Miko Matsumura, but I’m back for the last session of the day with Cory Kirspel, VP of identity risk management at ChoicePoint (a LexisNexis company), on how they have created externally-facing solutions using BPM, BAM and [...]
TweetOpening the second conference day, James Taylor and Neil Raden gave a keynote about competing on decisions. First up was James, who started with a definition of what a decision is (and isn’t), speaking particularly about operation decisions that we often see in the context of automated business processes. He made a good point that [...]
TweetChris Adams is back to talk to us about process optimization, both as a concept and in the context of the Ultimus tools available to assist with this. I’m a bit surprised with the tone/content of this presentation, in which Chris is explaining why you need to optimize processes; I would have thought that anyone [...]
TweetChris Adams is probably now thinking that I’m stalking him: not only do I attend his first two technical sessions, but when he switches to the business track for this presentation, I follow him. However, I wanted to hear about their reporting and analytics capabilities, and he covered off reporting, dashboards, BAM, alerts and using [...]
TweetMaureen Fleming of IDC spoke in the Process Intelligence and Performance Management track on process measurement, and how it’s used to support decisions about a process as well as having an application context. She defines strategic measurement as guiding decisions about where to focus across processes, providing information on where to improve a process, and [...]
TweetThis post has been a long time coming: I missed talking to Agent Logic at the Gartner BPM event in Orlando in September since I didn’t stick around for the CEP part of the week, they persisted and we had both an intro phone call and a longer demo session in the weeks following. Then [...]
TweetPeter Kurpick, CPO (Chief Product Officer) of webMethods Business Division, gave an overview of the technology direction. He talked about the paradigm for SOA governance, with the layers of technical services, business services and policies being consumed by business processes: the addition of the policy layer (which is the SOA governance part) sets this apart [...]
TweetKirk Gould, a performance consultant with Pinnacle West Capital, talked about business processes and metrics. I like his definition of a metric: “A tool created to tie the performance of the organization to the business objectives”, and he had lots of great advice about how to — and how not to — develop metrics that [...]
TweetA good intro article on complex event processing (CEP), subtitled “Bringing BPM into the real world”. The future of BAM.
TweetThis seemed to be a morning for networking, and I’m arriving late for a technical session on FileNet’s BAM. I missed the hands-on session this morning so wanted to get a closer look at this before it’s released sometime in the next couple of months. The key functional things in the product are dashboards, rules [...]
