Earlier this week, I linked to the Paperless 2013 website, a vendor-sponsored initiative that encourages businesses to cut paper, ostensibly for environmental reasons. The products featured by the sponsor vendors – Google Drive, HelloFax, Manilla, HelloSign, Expensify, Xero and Fujitsu ScanSnap – can certainly assist with this, although I run a completely paperless office using [...]
Following Darren Westlake’s keynote on equity crowdfunding in the UK, Cindy Gordon of Helix Commerce moderated a panel on whether equity crowdfunding should be legal in Ontario, with panelists Peter Aceto (CEO of ING Direct Canada), Brian Koscak (Chairman of the Exempt Market Dealers Association of Canada and a partner at Cassels Brock & Blackwell), [...]
Tagged technicityJim Bush, EVP of world service at American Express, delivered a morning keynote here at PegaWORLD to talk about customer service, and how they’re transforming it to provide better value to their customers. 93% of those surveyed say that companies fail to exceed service expectations, which is a complete disconnect with the fact that companies [...]
Tagged PW2012As an interesting follow on to the previous session on blog monetization, I attended a panel on maintaining integrity on blogs when you do advertising or promotions on your site, featuring Danny Brown, Gini Dietrich and Eden Spodek. A lot of this is about transparency and disclosure; one audience member said that she writes paid [...]
Tagged pcto2011, torcampThe next session that I attended was Andrea Tomkins talking about how to make money through advertising on your blog. She started with ways that blogs can pay off without direct monetization, such as driving other sorts of business (just as this blog often drives first contacts for my consulting business) and leveraging free trips [...]
Tagged pcto2011, torcampI arrived at PodCamp Toronto after the lunch break today; “PodCamp” is a bit of a misnomer since this unconference now covers all sorts of social media. My first session of the day with Brian Cugelman on the psychology of websites was a bit of a disappointment: too much of a lecture and not enough [...]
Tagged pcto2011, torcampThose of you who have met me in person have probably seen my business cards: plain on the front, with the necessary information, and a Hugh MacLeod cartoon on the back: These StreetCards cards have served me well for a couple of years, but as my current stock declined, I thought it was time for [...]
Kenny Klepper, president of Medco Health, gave a keynote on their business transformation, and how Pega has played a part in that. Personalized medicine is at the core of their strategy; that concept, plus their rapid change and growth through acquisition makes business agility a critical competency. They are looking at how to make medicine [...]
Tagged pegasystems, pegaworld, PW2010I recently swapped around my office space, and found some old (paper) notebooks that I browsed through before shredding. One of them, from 2006, contained a page of notes that I jotted down about why consultants don’t blog: Not enough time Too few “outside” interests (aside from proprietary customer work), hence nothing interesting to blog [...]
There’s a great social media story as follow-up to my post on Saturday about getting stuck overnight in Frankfurt but getting great customer service from everyone involved. First, I have to mention that as I left the Radisson Blu in Frankfurt, I complimented the three young staff members who were at the front desk on [...]
Tagged customer service, travelEvery process blogger loves to write about their own good and bad process experiences, and I’m no exception. This weekend has been a case of incredibly bad processes, but really good customer service that made up for it. I’m stuck in Frankfurt on my way back to Toronto, and I’m actually not unhappy at all, [...]
I’ve moved from the Gartner BPM summit in Orlando to Forrester’s Business Technology Forum in Chicago, where the focus is on Lean as the new business imperative: how to use Lean concepts and methods to address the overly complex things in our business environment. Mike Gilpin opened the conference with a short address on how [...]
Tagged forresterJeff Gibson of the Table Group gave the morning keynote based on some of the concepts in his colleague’s book, The Five Dysfunctions of a Team: A Leadership Fable. He started with the idea that there are two requirements for a company’s success: it has to be smart (strategy, marketing, finance, technology) and it has [...]
Tagged Gartner, GartnerBPMKathleen Barret of the International Institute of Business Analysis discussed how the role of Business Analyst moved from assistant Project Manager and scribe to the focal point for understanding and articulating the business need for a solution or change. She started by talking about why there is such a strong case now for business analysts. [...]
Tagged open-groupGartner’s had a good webinar series lately, including one last month with Alexa Bona on software licensing and pricing (link to “roll your own webinar” download of slides in PDF and audio in mp3 separately), as part of their series on IT and the economy. As enterprises look to tighten their belts, software licenses are [...]
I’m starting to feel like the Perez Hilton of BPM with all the corporate gossip this weekend, but I’ve noticed that Pegasystems’ management roster has been a bit sparse for the past few months: VPs of marketing and sales seem to be missing, and I don’t see a CIO either. It’s important to have strong [...]
Tagged pegasystemsI had a heads up this morning via Shane Schick’s Twitter stream that Gartner was holding a webinar on emergency cost cutting in IT, featuring Kurt Potter, and 20 minutes later I was there. Gartner’s been talking with a lot of their customers about the impact of the recession, and although most are not in [...]
There have been rumors for a few weeks about impending job cuts at IBM, and they’re coming down this week. I’ve heard from people I know within IBM (mostly the old FileNet organization, where I worked in 2000-01) that it’s hitting the software group pretty hard. If you check the Job Cut Status page on [...]
Don Tapscott is definitely enamored of his kids and their generation: in 1999′s Growing Up Digital: The Rise of the Net Generation, he predicted how their generation would reshape society, and in his latest book, Grown Up Digital: How the Net Generation is Changing Your World, he practically deifies them. I agree with a lot [...]
Tagged web20I know, that’s completely obvious advice, right? Wrong. Yesterday, I received an email from a friend who works in telecommunications sales with the subject line “Networking”, informing her list of contacts (I assume; at least she was polite enough to BCC us all) that she had been laid off and was looking for work, and [...]
Tagged web20
