TweetIn an amazing reflection of the economic times, Lombardi announced today that their user conference, Driven, will not be taking place in Austin as originally planned, but will be an online conference. From their email update: For the last few weeks, we have been talking to customers all over the world about Driven – our [...]
TweetToby Cappello, Lombardi’s VP of Professional Services, led a breakout session on lessons learned in implementing BPM. He breaks them down into three categories: project/delivery, training/mentoring and program/enterprise. Project/delivery: BPM is about productivity and visibility Metrics, KPIs and SLAs should be part of the define phase Don’t scope out metrics [i.e., don't remove metrics from [...]
Tagged toby cappelloTweetI attended a panel with two Lombardi customers, Kim Hearn of PHH Arval and Gene Rawls of Wells Fargo, speaking about their experiences with building a cross-functional BPM capability. As it turned out, it wasn’t really a panel, it was two mini-presentations on the same topic with a joint Q&A. Hearn started out with a [...]
TweetThe second part of the keynote was by Rich Phillips of Maritz Loyalty Programs — I saw him speak last year at the Forrester Technology Leadership conference — talking about business strategy, technology strategy and how those impact market differentiation. Maritz Loyalty Programs runs affinity programs such as credit card points programs, and hence is [...]
TweetPhil kicked off the second day of the conference talking more about moving from a project focus to a program focus, and reinforced that we need to reach out and engage the business people. Yesterday, when I wrote that the keynotes appeared to indicate that having IT-led BPM projects was a good thing, Phil took [...]
Tagged phil gilbertTweetThe last session of the day was a short one with the two platinum sponsors of the conference, Michael Melenovsky of Satyam Consulting and Hub Vandervoort of Progress Software, with a quick plug for their products and services. I realize that these guys pay a lot to be here, so I’m not going to fault [...]
TweetIt’s another episode of The Dating Game, with three customers who mostly don’t want to be named, although I’m sure that you already know about the detailed breakout session agenda. The topic here is how different companies structure their BPM teams. Bachelor #1 (from a large US-based automotive company) discussed how their BPM team is [...]
TweetDave Marquard and Kalvin Stollznow of Lombardi gave a presentation on using Blueprint; Dave, who I’ve met previously, is the product manager of Blueprint, and Kalvin is a principal BPM analyst in the services group. We had a quick demo of Blueprint, with Kalvin talking through the business scenario while Dave drove; I suspect that [...]
Tagged blueprint, dave marquard, kalvin stollznowTweetWe had a short session just before the morning break with He-Who-Must-Not-Be-Named from a large US-based automotive company discussing their BPM projects. They’re implementing multiple BPM projects, including an engineering resource change management system, and are even using BPM to run the program of BPM projects. Next up was a panel with Rod Favaron, Phil [...]
TweetI’m not sure what possessed Lombardi to hold their user conference in Austin in June — it’s going to 39C here today — but a couple of hundred customers have gathered for a couple of days about Lombardi’s products and the customers using them. There’s the usual difficulty in figuring out how to deal with [...]
Tagged jim rudden, lombardi, phil gilbert, rod favaron
