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TweetJosh Ross did a lot of video interviews here at FASTforward, including this one with me talking about search in the enterprise as part of a content management strategy.

TweetTime out for a video interview (which will appear on the FASTforward blog sometime today or tomorrow), then back to the business productivity track to hear Auli Ellä of Orion, a Finnish pharmaceutical, discuss their enterprise search implementation. As a research-based company, internal users need to be able to find information both internally – in [...]

TweetI’m a fan of Charlene Li (formerly a Forrester analyst on social media, now independent), so was excited to see her kicking off the second half of the morning by talking about the connection between search and social technologies. Her main topic is how companies are being transformed by social technologies, starting with the statement [...]

TweetValentin Richter, CEO of Raytion (a FAST partner), talked about a recent study showing that only 10% of users is satisfied with their current intranet search capabilities, and what can be done about it. He spoke about several of the myths associated with enterprise search. Although he went through 11 myths (without slides!), a key [...]

TweetIt’s almost 4:30 (7:30 in for those of us in the Eastern Standard Tribe), and for some reason Dan Rasmus, Director of Business Insights at Microsoft, is quoting Schopenhauer to us. We’re still on the big picture part of the conference, but that seems a bit…philosophical. His point, however, is looking at the new world [...]

TweetFinal session of the conference, and I’m in the financial services breakout track to hear Lee Atkinson, SVP at iDNA, and Marc Hebert, CMO of Virtusa, discuss a real-world example of using enterprise search to build a true 360-degree customer view. They started with some background on the problems with enterprise applications and how dynamic [...]

TweetGeneral sessions are done for the conference, but there’s still some interesting breakout sessions. I’ve moved to the financial services track to hear Ilkka Korkiakoski, a VP at TietoEnator (a European IT services firm) talk about the challenges for the financial services industry as it moves to real-time multichannel customer interaction. Korkiakoski was previously with [...]

TweetAnd now a speaker who we’ve all been waiting for: J.P. Rangaswami, CIO of British Telecom, but likely better known for his blog about information, confused of calcutta. He spoke on the new polarization: how the customer is gaining control, and the impact on corporate IT departments. We’ve changed from the corporate IT environment of [...]

TweetTimo Teimonen of StarCut, a mobile media publisher, was up to discuss how the mobile internet is transforming. The incredible growth in mobile internet access over the past few years means that people are no longer happy with seeing full-format web pages on their small screen, but want content tailored to the smaller form factor. [...]

TweetSue Feldman, VP of search and digital marketplace technologies at IDC, spoke about taking the pulse of the digital marketplace. She started by defining the digital marketplace as an online gathering place of buyers and sellers, with particular relationships and dynamics between the types of participants. Users interact with 3 types of sites: gateways (a [...]