TweetRodney Woods of Tennessee BCBS started out talking about their 18-month history with Pegasystems SmartBPM by stating that you would have to pry Pega out of his cold, dead hands to get it away from him. His laws of BPM success: The most important activity in business is improvement: improvement ensures competitiveness; your job is [...]
Tagged BPM11TweetWith a title like that, how could I miss this session? Toby Bell (ECM), Kimberly Harris-Ferrante (insurance vertical) and Janelle Hill (BPM) took the stage for what was really a live research session rather than a debate. Is it a process pattern covered by BPM? Is it functionality within ECM? Is it an industry-specific vertical [...]
Tagged BPM11TweetJanelle Hill of Gartner gave a short presentation on selecting a BPMS. Some of her points: The coolest BPMS may not be appropriate. Take advantage of the model-driven development environment that is appropriate for your business people rather than just what’s the most fun for the developers. A typical feature-function evaluation may not be the [...]
Tagged BPM11TweetGartner BPM always includes sessions for the vendor sponsors, and most of them are smart enough to put one of their customers on stage for those presentations. This afternoon, I listened to Manoj Kumar of AmerisourceBergen, a Metastorm (OpenText) customer discuss how they used BPM as an alternative to customizing their SAP system, as well [...]
Tagged BPM11TweetJanelle Hill of Gartner presented on how to advance your BPM maturity, starting with the concept that not only isn’t there one path to get to BPM maturity, but there’s more than one maturity destination. There are many different mind-sets that organizations have about their BPM programs, ranging from simple automation and improvement efforts up [...]
Tagged BPM11, GartnerBPMTweetStarting into the breakout sessions here at Gartner BPM 2011 in Baltimore, Elise Olding, with some help from Joel Kiernan of Altera, gave a presentation on selling BPM within your organization. This is about selling that first project internally as well as expanding your BPM initiative beyond the first project: leveraging your success so far [...]
Tagged BPM11, GartnerBPMTweetI’m at my first Gartner BPM show in a while: a couple of years ago, I noticed a lot of repeated information from one summit to the next and decided to sit a few out, but decided that there was enough refresh by now and a good chance to catch up with a lot of [...]
Tagged GartnerBPM BPM11TweetFor the last session of the day, I attended Carol Rozwell’s presentation on social network analysis and the impact of understanding network processes. I’ll be doing a presentation at Business Rules Forum next month on social networking and BPM, so this is especially interesting even though I’ll be covering a lot of other information besides [...]
TweetI first saw Fujitsu’s process discovery offering last year, and it looked pretty useful at the time, but it didn’t have much of a track record yet. Today’s session brought forward Greg Mueller of Electro Scientific Industries (ESI), a manufacturer of photonic and laser systems for microengineering applications, to talk about their successes with it. [...]
TweetJim Sinur led a session this morning on dynamic BPM and how to deal with the demands for change. He started with the statement that dynamic BPM is more than just another type of BPM technology, it’s a requirement for a transformational advantage, and took a look at how BPM will become more dynamic in [...]
TweetJeff Gibson of the Table Group gave the morning keynote based on some of the concepts in his colleague’s book, The Five Dysfunctions of a Team: A Leadership Fable. He started with the idea that there are two requirements for a company’s success: it has to be smart (strategy, marketing, finance, technology) and it has [...]
TweetI managed to get out of bed and down to the conference in time for James Taylor’s 7am presentation on advanced decisioning. If you’ve been reading here for a while, you know that I’m a big proponent of using decisioning in the context of processes, and James sums up the reasons why: it makes your [...]
TweetLast session of the day, a panel with Jim Sinur, Elise Olding and Michele Cantara on using BPM to survive, thrive and capitalize in a turbulent economy. I realize that this session has the same title as a webinar that Cantara and Janelle Hill did a while back, and there’s a lot of repeat material [...]
TweetMichelle Lagna of JPMorgan Chase, a Pegasystems customer, gave a presentation on their CoE as one of the solution providers sessions. Their CoE focuses on the use of BPM tools (primarily Pegasystems) to support their 30+ active systems. It was instrumental in allowing them to break down the departmental silos within the organization, establishing standard [...]
TweetElise Olding and Carol Rozwell kicked off the afternoon with a session on the hidden costs of unstructured processes: although a lot of focus of BPM efforts (time and money) is on structured processes, as much as 60% of an organization’s processes are unstructured – and probably also unmonitored, unmanaged, unknown and unruly. Gartner defines [...]
TweetAlan Trefler of Pegasystems gave his traditional lunch address – entertaining as always, starting with a “White Rabbit” audio clip – with an Alice in Wonderland theme of how we have to chase our business goals down whatever rabbit hole that they disappear down. Continuing on the theme, he contrasted the “one pill makes you [...]
TweetBill Rosser presented a decision framework for identifying when to use BPA (business process analysis), EA (enterprise architecture) and BPM modeling tools for modeling processes: all of them can model processes, but which should be used when? It’s first necessary to understand why you’re modeling your processes, and the requirements for the model: these could [...]
TweetBenoit Lheureux from Gartner’s Infrastructure and Architecture group gave a presentation on process implementation patterns. I think that he sees BPM as just part of SOA, and presents as such, but I’m willing to give him a pass on that. He discussed five styles of flow management in SOA: Microflows: fine-grained services implemented via flows [...]
TweetFor the next couple of days, I’m at the Gartner BPM Summit in Orlando. Jim Sinur and Janelle Hill gave the opening keynote this morning on BPM in times of rapid change, starting with a view of the global economy: basically, it’s down this year, although not as bad as expected, and the leading economic [...]
TweetMichele Cantara and Janelle Hill hosted a webinar this morning, which will be repeated at 11am ET (I was on the 8am ET version) – not sure if that will be just the recording of this morning’s session, or if they’ll do it all over again. Cantara started talking about the sorry state of the [...]
