BPM Success at BlueCross BlueShield of Tennessee
TweetRodney Woods of Tennessee BCBS started out talking about their 18-month history with Pegasystems SmartBPM by stating that you would have to pry Pega out of his cold, dead hands to get it away from him. His laws of BPM success: The most important activity in business is improvement: improvement ensures competitiveness; your job is [...]
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