Matt Quinn, CTO, gave us the product strategy presentation that will be seen in the general session tomorrow. He repeated the “capture many events, store few transactions” message as well as the five key components of a 21st century platform that we heard from Murrary Rode in the previous session; this is obviously a big [...]
I’m in Vegas this week at TUCON, TIBCO’s user conference, and this afternoon I’m at the analyst event. For the corporate strategy session, they put the industry analysts and financial analysts together, meaning that there were way too many dark suits in the room for my taste (and my wardrobe). Murray Rode, COO, gave us [...]
The last session of the day at Forrester Business Process Forum (and the last for me, since I’m headed home tonight) is Alexander Peters on increasing business value from customer-centric business processes. Looking at a case study from the energy trading and retail sector, he described how the speed of change requires new ways of [...]
Nick Deacon of Nokia Siemens Networks (they do the mobile networks for 65M users, not the phones) gave a presentation on empowering the customer through process improvement and BPM. With the recent acquisition of Motorola networks, they have almost 80,000 employees in 150 countries, with over half of their employees in service areas. Telecom is [...]
Hosted by Global 360 (now Open Text), Tim Burns of Citigroup Fund Services discussed their customer-centric dynamic case management. As the fund services end of the business, performing transfer agency, trust accounting and fund accounting services, their customers are not end-consumers, but rather fund companies for whom they provide those services. That means that the [...]
I left Progress Revolution behind and headed across town to Forrester’s Business Process Forum for the day, where we’re seeing a strong focus on improving customer experience instead of just improving business processes. In line with that, Bill Band, who covers CRM for Forrester, presented on how business process professionals can help deliver breakthrough customer [...]
Since I have a lot of insurance clients, I attended this afternoon’s panel on the state of the insurance industry, hosted by Cindy Maike of Progress, and including Dan Benton of Kemper Corporation (former underwriter, now in IT), David Brandeis of Strongwood Insurance Holdings (IT), and Roy Ausberger of Virtusa (formerly IT within insurance and [...]
I was late arriving at the breakout session by Virtusa’s Stuart Chandler this afternoon – as Ron Locklin tweeted, we’re over here in the outer Siberia of the conference center, and it was a long trip – so arrived as Chandler was discussing their experiences with customers who are undergoing business transformation powered by BPM [...]
I sat in on a breakout session today at the Progress Revolution conference on OpenEdge BPM and migrating existing OpenEdge applications to work with (Savvion) BPM. There are some new ways of doing this that are coming in OE 11 that we are not seeing in this session, but I’ve had a few conversations with [...]
I was late to Neil Ward-Dutton’s session due to another meeting, and ended up arriving just as he started on reason #7. However, in the summary, he did list out his 7 reasons of why you want to build business applications using BPM technology: Demonstrate value transparently Support iterative, collaborative changes Speed up user acceptance [...]
Dr. Ketabchi, who was CEO of Savvion before the acquisition and is now a chief strategist at Progress, presented a breakout session on using RPM to enable enterprises to improve their top and bottom line. BPM isn’t just about cutting costs and improving quality any more (although those are still important, and expected), it’s also [...]
Ken Wilner, Progress’ VP of Technology for the OpenEdge product, gave a breakout session on OpenEdge BPM, which integrates the former Savvion BPM platform into the OpenEdge application development environment to allow the business process to be made explicit – externalized from the application – in order to improve agility and visibility. It’s interesting to [...]
The second morning keynote was by John Goodson, SVP of products, digging a bit more deeply into the technology and products behind responsive business management (Control Tower, Savvion, Apama, Actional, Visual Analytics) and responsive business integration (Actional, DataXtend, DataDirect, Sonic). This is a formidable suite of products, and there are 20 more in their portfolio [...]
I arrived in Boston yesterday for Progress Software’s user conference, Revolution, and to deliver an Introduction to BPM workshop yesterday afternoon. With that out of the way, I can focus on the other speakers here, and what’s happening with Progress these days. The keynotes opened with Rick Reidy, the CEO, with a bit of history [...]
I gave a workshop on Introduction to BPM at the pre-conference day yesterday for Progress Software’s user conference, Revolution: Introduction to BPM View more presentations from Sandy Kemsley. The room was full, well over 120 people, and I’ve had a lot of good feedback from the session. As always, I could have talked all day [...]
I’ve been completely remiss with my blogging this week at the academic/research conference on BPM this week in Clermont-Ferrand, France. This isn’t for lack of good material from the workshops and presentations, but I’ve been a bit busy preparing for the keynote that I gave this morning: The Changing Nature of Work View more presentations [...]
The fall conference season is about to kick off. Although I’ve turned down a few invitations because of the heavy client travel schedule (where I’m actually implementing the stuff I talk about, but don’t talk about directly, hence the lack of blogging lately), you can catch me at a few places this fall: BPM 2011, [...]
I just had to attend Claus Jensen’s presentation on actionable architecture with synergies between BPM, EA and SOA since I read two of his white papers in preparing the workshop that I delivered here on Wednesday on BPM in an EA context. I also found out that he’s co-authored a new red book on EA [...]
Here’s my presentation slides from the workshop that I gave on Wednesday here at the IRM BPM conference in London, entitled Architecting A Business Process Environment: Architecting a Business Process Environment View more presentations from Sandy Kemsley As always, some slides may not make much sense without my commentary (otherwise, why would I be there [...]
Today at the IRM BPM conference, I started with a session by Chris Ryan of Jardine Lloyd Thompson on a rapid development methodology with BPMS in their employee benefits products area. They’ve been a HandySoft customer since 2004, using BizFlow both for internal applications, and for external-facing solutions that their customers use directly; they switched [...]
