Column 2 : off topic

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CrisisCampTO Planning Meeting

A bit off topic for my usual blogging here, but I spent this afternoon at the initial planning meeting of CrisisCampTO, the Toronto manifestation of Crisis Commons. Although this is happening here and now in response to the earthquake disaster in Haiti 12 days ago, Crisis Commons has a broader mandate:

We are an international volunteer network of professionals drawn together by a call to service. We create technological tools and resources for responders to use in mitigating disasters and crises around the world

We’re here today to work on anything that can be done to help, in collaboration with other Crisis Commons teams all over the world, on the various projects that have been defined by Crisis Commons based on requests from NGOs to fill a need that they have. The bulk of the projects fall under the category of software development, but there are also teams for social media, logistics and more general duties.

Our first goal today is to find a development project for the bulk of the Toronto team to get involved with, and learn how to plug into other Crisis Commons groups around the world. There is quite a bit of infrastructure already in place to connect up, including IRC channels (retro, I will definitely need a refresher course) and voice conference lines, plus a rapidly growing wiki.

I have a pretty broad range of skills to apply here: although I don’t really write code any more – unless I’m really inspired – I can do all the other stuff around development (requirements, testing, documentation). I also do a lot of social media stuff, and have attended more unconferences than you can shake a stick at, so can help with the local social media efforts such as wiki gardening, Facebook and Twitter updates, and more.

The main goal of today is to get ready for next Saturday’s CrisisCampTO (time and venue to be announced shortly), by getting some basic team structure in place and selecting one or more projects to which we will be contributing. That way, when newbies show up next week, they can start contributing immediately.

One of the things that we learned about today is Sahana, an open source disaster management system that was created in response to the Sri Lanka tsunami in 2004. There’s a Sahana instance set up just for Haiti, although it still needs a lot of content added, and possibly some development to add specific requested functionality. We also saw OpenMRS, an open source medical records system, and Ushahidi, an SMS-to-web service that accepts requests for assistance sent by text message to a specific shortcode, and makes them available to aid agencies. If you check the feed from Haiti, you can see requests for food, water and medical assistance that have been received, translated if required, and logged for followup. In summary, there are a ton of free, open source projects that can be applied to the Haiti disaster; some of them as is, others requiring some customization. This is were we all come in.

2010 01 24 Sandy Kemsley CrisisCampTO Comments (1)

Giving Technology Back to the Community

I’m a strong believer that technology can be a way up for those in financially disadvantaged circumstances: without some computer skills, kids can’t compete in school, and don’t meet the minimum requirements for many jobs. One way that I can help – and probably many of you reading this – is to donate to programs that provide access to computers and training to people who can’t afford to buy them. There are a number of ways to do this: you can give money, you can give used computer equipment, you can give your time, and you can promote the programs to others who might do the same.

This week, I replaced my mother’s old computer, and was left with a working (although underpowered, by today’s standards) computer with keyboard and mouse. I immediately thought of Little Geeks, a program that refurbishes old computers, provides them for free to kids in need, along with 12 months of internet access and some training on how to use it. They use reBOOT Canada as their drop-off depot; reBOOT is a charitable organization that “provides computer hardware, training and technical service to other charities, non-profit organizations and individuals with limited access to technology”. I headed off to reBOOT yesterday to drop off the computer, and had a chat with Nicholas (I believe this was Nicholas Brinckman, the Executive Director). He mentioned that they’re trying to get funding from the Aviva Community Fund to build 50 learning centres across Canada, in partnership with community centres and schools.

If you support this idea, go to the reBOOT project page on the Aviva Community Fund site and vote for their project (registration required). You can vote once per day until this round of voting ends in 11 days, and I encourage you to drop in there daily to cast your vote if you believe that this is an important initiative. They make it easy to link to the page on Twitter and Facebook, so use your social network for good. You can also help out by dropping off your old computer equipment – and encouraging your employer to do the same when they sunset old computers, printers and other equipment – or volunteering some of your time to help with computer refurbishment.

2009 11 18 Sandy Kemsley technology Comments (1)

Vacation pause

For those of you who were kind enough to comment on blog posts from the BPM conference in Ulm last week, my apologies for being so late to approve the comments: I’ve been on vacation in Switzerland and Germany since then, and mostly off the internet due to being in small towns with crappy wifi coverage. To give them credit, the towns do have great wines, cycling along the river, boat rides, 15th century castles, all the schnitzel you can eat, and a number of other good points.

The short version of the trip report: after leaving Ulm (which was a really great place for recreation as well as an excellent conference), I headed to Zurich for the weekend to visit a friend, stayed in the old town on the east side of the river, visited the old cathedral, climbed a small mountain, went for a boat cruise on the lake, and went to a piano bar where I experienced a minor dancing injury (and I wasn’t even dancing). I then returned to Germany to spend a day in Baden-Baden and visit the incomparable Friedrichsbad Roman-style spa, then two days in Cochem on the Mosel River, complete with a 4-hour hike to Burg Eltz, a view of a castle from my hotel room and some lovely local wines, before heading back to Dusseldorf.

I’ll be getting on a flight home in a few minutes and back to work tomorrow, but will be jet-lagged so don’t expect too much witty repartee.

2009 09 17 Sandy Kemsley Comments (1)

Social media for community projects

If you ever wonder what BPM analyst/architect/bloggers do in their spare time, wonder no more:

Ignite T.O. Sandy Kemsley -The Hungry Geek from Ignite Toronto on Vimeo.

I was invited to give a presentation at Ignite! Toronto this week, and decided to discuss how I’ve been using social media – Twitter, Flickr, Facebook, blogging – and some integration technologies including RSS and Python scripting to promote a new farmers’ market in my community. I’m on the local volunteer committee that acts as the marketing team for the market. Here’s the presentation, it’s not too clear on the video:

The Hungry Geek

View more presentations from Sandy Kemsley.

If you’re not familiar with Ignite, it’s a type of speed presentation: 20 slides, 5 minutes, and your slides auto-advance every 15 seconds. For a marathon presenter like me, keeping it down to 5 minutes is a serious challenge, but this was a lot of fun.

For a technology view, check out slide 17 in the slide deck, which shows a sort of context diagram of the components involved. Twitter is central to this “market message delivery framework”, displaying content from a number of sources on the market Twitter account:

I manually tweet when I see something of interest related to the market or food. Also, I monitor and retweet some of our followers, and reply to anyone asking a question via Twitter.
When I publish a post on my personal blog that is in the category “market”, Twitterfeed picks it up through the RSS feed and posts the title and link on Twitter. These are posted to both the market account and my own Twitter account, so you may have seen them if you’re following me there.
Each week, I save up a list of interesting links and other tweet-worthy info, and put them in a text file. My talented other half wrote a Python script that tweets one message from that file each hour for the two days prior to each Saturday market day.
I connected my Flickr account with Twitter, and can either manually tweet a link to a photo directly from Flickr, or email a photo from my iPhone to a private Flickr email address that will cause the link to be tweeted. I could have used Twitpic for the latter functionality, but Flickr gives me better control over my photo archive.

The whole exercise has been a great case study on using social media for community projects with no budget, using some small bits of technology to tie things together so that it doesn’t take much of my time now that it’s up and running. I’d be doing most of the activities anyway: taking pictures of the market, cooking and blogging about it, and reading articles on local food and markets online. This just takes all of that and pushes it out to the market’s online community with very little additional effort on my part.

2009 08 28 Sandy Kemsley Web20
blogging
open source
social software Comments (3)

Cool Retaggr gadget

Via Mashable, I discovered a cool little gadget this morning: Retaggr, which allows me to create a profile page and badge with all my social media links, then embed it on my blog or website:

You can click on the links within it to show the content from those sites directly within the badge, or click through to the whole profile page. The badge here updates when I update my profile on Retaggr. I can also create my own custom badge, although the minimum width is wider than my current sidebar so I can’t put one there.

I’ve already added it to the contact page on my website and the About Me page on this blog in place of the manually-maintained lists of contact information on those pages.

2009 05 27 Sandy Kemsley blogging Comments (0)

ChangeCamp

There are few things that will get me out of bed early on a wintry Saturday morning. ChangeCamp is one of them: an unconference dedicated to re-imaging (Canadian) government and citizenship in the age of participation. My friend Mark, who is passionate about government, change and unconferences, is one of the ringleaders here, but there’s an amazing group of people who made all this come together in less than a month. I’ll be doing some wiki gardening, Twittering and live blogging about ChangeCamp today.

Why do we need an unconference about government? Because the usual methods of providing input to government aren’t, in general, working; unconferences shake things up and tend to get the communications lines unclogged. TransitCamp was a start to this, getting citizens involved in generating ideas for public transit and resulting in the ongoing Metronauts community, but also engaging with the TTC and causing some real change. HoHoTO showed how quickly people can come together to become something that’s bigger than themselves, raising over $25k for the Daily Bread Food Bank at a 600-person holiday party that went from inception to reality in 13 days.

And here we are today, pretty near a full house at the MaRS Centre to address the long tail of government.

There’s a couple of modifications to the usual open space format of unconferences: we’re being organized into groups up front to exchange some ideas and define problems, and there’s an opportunity for people who have a specific idea that they want to dive into and start developing something in ChangeLab.

2009 01 24 Sandy Kemsley torcamp Comments (1)

Some memes never die

Barton George tagged me on the latest internet meme to tell you seven things about me. Given that less than two years ago, I played along with the “five things you don’t know about me” meme, I figure that I only owe you two more:

I prefer to go barefoot, or at least sock-less, whenever possible. Given that I’ve lived most of my life in Toronto, I can only imagine that this is a flat-out subconscious rejection of winter.
I tried to semi-retire at the age of 41, but it didn’t take. After three months of walkabout in Australia, I couldn’t resist heading home and starting up another business.

I’m supposed to ~~inflict this on~~ tag seven other people with this meme, but I just can’t bring myself to do that. I also don’t forward chain letters, regardless of the dire warnings therein.

2009 01 19 Sandy Kemsley blogging Comments (0)

Yes, it’s Friday

Don’t forget: way too many BPM implementations end up as legacy systems.

2008 12 19 Sandy Kemsley Comments (0)

You have to focus on vendors even if they are narcissistic or whiny

This post by analyst relations consultant Carter Lusher, entitled You have to focus on influential analysts even if they are negative or unpleasant, totally cracked me up. There are lots of analysts with attitude, but there are also lots of vendors out there who could use some lessons from Miss Manners: in dealing with vendors, I’ve had accusations of bias, suggestions for blog post topics that come straight from the vendor’s press releases, requests to sign a non-disclosure agreement before talking about something that they want me to write about, whiny complaints when I write about another vendor instead of them, and arguments from (always large) vendors why I should pay my own expenses to attend — and blog about — their conference.

These tend to be outliers; most of the people who I deal with at vendors are professional and reasonable, and don’t treat me like the hired help (which is good, because they’re not paying me anything) or like the enemy. Having to occasionally deal with negative and unpleasant people is just part of the job for most of us; for an analyst relations specialist to pretend that all of those negative and unpleasant people are on the analyst side of the vendor-analyst relationship is disingenuous.

2008 11 24 Sandy Kemsley Comments (1)

Mobile experiments

I’ve been running a mobile device experiment for the past six weeks: since my Blackberry three-year contract ran out, I switched to using a standard mobile phone (with a greatly reduced monthly fee) plus an iPod Touch. I was lucky enough to score a free iPod Touch — BEA’s last marketing blowout at their conference before being absorbed by Oracle was to give one to every attendee — so this experiment costs me nothing to try out. Those who know me were aghast at seeing me without the trusty Blackberry at my side, where it has been for the past eight years, but I wanted to try out this combo for a couple of reasons.

First, there are so many new devices out lately and a number of new ones on the rise, that I want to reassess my Blackberry bigotry. Specifically, I’m thinking about switching to an iPhone and need to be sure that the non-phone functionality of the iPhone works for me (for those of you unfamiliar with the iPod Touch, is pretty much exactly like an iPhone except no phone, no camera, and no paid plan required from your mobile carrier since it only connects via wifi).

Second, Canada is about to see a rash of new entrants into the mobile carrier space in early spring of 2009, and I didn’t want to be locked into another contract with Rogers when those options became available. That means that I’ll likely stick with this configuration until I know what the new offerings will be: data plans have certainly come down in price here, but I’m also looking for a carrier that will provide me with better-priced US roaming, which is currently about $2/minute with Rogers.

Results so far:

Voice: I continue to use almost none of my voice minutes on the mobile phone, except for a couple of calls when I’m traveling. I’m just not big on talking on the phone.

Texting: I still do some text messaging from my regular mobile phone, but using a standard phone keyboard — even with predictive typing — is so much slower than the Blackberry that I’ve reduced that quite a bit.

Connectivity: Since the iPod Touch connects to any wifi that’s around, I use it around my home/office, at conferences where there’s wifi, and now in every Starbucks in Toronto where I can use my Bell Internet account (or a Starbucks card) to login to the Bell hotspot. A number of airports also have free wifi, allowing me to step off the plane, search for wifi, connect and check my email without breaking stride. Although I don’t have the uninterrupted service that I enjoyed with the Blackberry (which would, of course, be replicated on a full iPhone), I am finding that this is sufficient for most of my needs.

Typing: The touch keyboard on the iPod Touch (same as the iPhone) sucks when compared to the Blackberry: I can touch-type with my thumbs on a Blackberry, making it a very real email composition platform; on the iPod, I’m much more likely to send only a brief reply, if anything at all, and wait to get to my laptop before sending any substantial messages.

Reading email: The email reading experience is great on the iPod, certainly much better than the older Blackberry that I had. I use both Gmail and Google Apps mail, and the IMAP client works well with both, meaning that everything that I do on the iPod is reflected in my email online, and therefore in my desktop IMAP client. [The IMAP client on the Blackberry was always slow and a bit flaky for me, meaning that I used to do POP email there, then have to replicate what I did back on my desktop since I used the Blackberry Internet service, not a corporate server. Obviously, if you're on a corporate Blackberry server, that experience will differ.]

Surfing: Amazingly good on the small screen, since zooming and rotating are a breeze. No Flash support, which is a bit of a hassle on some sites, but otherwise fairly widespread support. Many sites (including this blog) offer an iPhone-optimized version of their site that auto-detects that you’re on the platform and switches over.

Feed reading: Excellent with Google Reader; since I use Google Reader from my laptop as well, that means that everything read anywhere stays synced up.

Applications: I never found a lot of Blackberry applications that really worked for me, and with no central clearinghouse for them, they were hard to find. The iPod Touch, on the other hand, can run most of the applications available for the iPhone, allowing me to test out the full experience. No VOIP calling, of course, but plenty of useful stuff:

Red Rocket, one of only two paid applications that I use, which has all of the Toronto transit maps, routes and schedules. Very handy when I’m waiting at a streetcar stop wondering whether to wait for the next car or hail a taxi.
SplashID, the other paid app, which holds confidential information such as credit card numbers and PINs in a secure encrypted format.
Files lite, the free (but completely adequate) version of a file transfer/storage application that allows me to copy files from my PC to the iPod in a variety of formats: PDF, Word, PowerPoint, etc. More than storage, I can actually view the files on the iPod, making this a great place for a quick reference library.
Instapaper (again, the free version), which allows me to bookmark web pages either on the iPod or my PC, then sync them up to the iPod for offline viewing. Good if I want to review something on a plane or when I’m away from wifi access, but don’t want to print it. The rendering of the page isn’t perfect, but everything that I’ve tried is completely readable.
Stanza e-book reader, with a large selection of freely downloadable books, and a desktop application so that you can covert your own files into e-book format for transferring to and reading on the iPod. The reader is quite usable: the text is large enough, and although there’s not a lot of text on each page, flipping to the next page is so fast that it’s a pretty seamless experience.

Battery life: Not great, but then I’m using it for a lot of internet access so hard to compare with the Blackberry where I did less surfing since it wasn’t required for reading email. With a Blackberry, you have the option of carrying an extra charged battery and swapping it out, and it also holds a charge for several days if you’re not talking much.

In summary, I find the phone/iPod combo pretty useful, especially considering that most of my travel is done for the year so I’ll be around my office (where there’s wifi) or at clients in downtown Toronto (where there’s Starbucks wifi on every street corner); I can certainly last out for a few months with this combo to break the Crackberry addiction and consider some alternatives. The keyboard is certainly a huge deterrent to moving to the iPhone (if it weren’t, I would have been tempted to switch already), as well as the battery life issue.

2008 11 11 Sandy Kemsley Comments (0)

HD antenna

For those of you in the conversation at last week’s after-conference drinks about HD digital over-the-air (OTA) antennae, and how my husband built one out of a salad spoon and tin foil, here’s the details (on his blog).

And yes, for those of you who read his text, he really did make a working antenna out of a tea strainer and a metal tape measure, but I was laughing too hard to take the picture.

2008 10 27 Sandy Kemsley Comments (0)

Bye bye, Blackberry

Those of you who have known me a while will be shocked to hear that I have abandoned my Blackberry: that trusty family of devices that has served me since 2000. My 3-year contract was finally up, and after a few months using the wifi on the iPod Touch that I scored at the last BEA conference, I decided to go with a phone plus the iPod for a few months while I figure out what I want.

Consider that I’m either in training for an iPhone, or for a Blackberry Bold, although after trying to type on the iPod in the back of a taxi earlier this week, I’m thinking that a tactile keyboard is more my style.

2008 10 09 Sandy Kemsley Comments (0)

ARIS BPM buttons

I love getting presents in the mail, especially ones as cool as this:

I met Sebastian Stein of IDS Scheer’s research group and the ARIS BPM blog at the recent BPM conference in Milan, and he was sporting an “I (heart) BPM” button on his lapel. I tried to talk him out of it; he resisted my charms, but promised to send me one in the mail. Today, a package arrived from Germany with not one button, but seven. Thanks, Sebastian!

2008 09 23 Sandy Kemsley Comments (4)

I (heart) geeks

Okay, I (heart) one geek in particular, who builds HD OTA antennas out of teaspoons and tape measures, and discusses λ/2 with me as if I remember anything from those long-ago electronics courses. Given the chance to review I Love Geeks: The Official Handbook, I couldn’t resist — although I am very geeky myself, I’m a software geek, and sometimes the mindset of my in-house electrical engineer remains opaque to me. And Friday of a crushingly busy work week seemed a good time for a break for myself and my readers.

The first chapter discusses the evolution of geeks, how the terms “geek” and “nerd” have become mostly interchangeable (not sure that I agree with that — I’m a self-declared geek but would bristle at being called a nerd), and even the etymology of the word “nerd”: it was first used by Dr. Seuss in his 1950 book If I Ran the Zoo, although his use doesn’t appear to be related to the current usage. There’s some discussion of the psychology of a developing geek, and some behaviors to expect from them, both the good and the weird.

The next six chapters each focus on a particular variety of geek: gamers, comic book and graphic novel, manga and anime, film and television, sports, and science fiction and fantasy. Each chapter is a great introduction to that world, giving you a quick background and some key facts: a valuable reference if you want to get into it yourself, or just not sound too clued out when you ask about it.

Some of these — film and television, sports — definitely don’t fall into my definition of geekdom, which has a much more technical direction that the author’s view. In the final chapter, she explains why she hasn’t address that directly:

Wait, what? We’re done? But… but… what about computers and programming? Biochemistry? Physics” Math You know, the actual building blocks of nerd-dom?

Well, here’s the thing: those interests — or rather, fields of study — aren’t so nerdy anymore. The people who study them, on the other hand, probably are, but it’s a sure bet that their interests fall into one of the categories I’ve examined in this book.

I disagree, and think that the book could have included a chapter on the engineering geek who spends his free time tinkering with electronics, a copy of Make magazine at his side, or learning a new RIA programming language just for fun.

I know that my readership is mostly male and mostly geeky, but this would make a great little gift for that woman in your life you often looks at you with a slight frown, one raised eyebrow, and her hand on the 9-1-1 speed dial button. Or, if you have kids who are into anime or video games and you’d like some insight into their world, there’s a chapter in here for you. It’s due out in January, a little late for Christmas but just in time for Valentine’s Day.

Disclosure: this book was provided to me for free by the publisher, Adams Media, through a great program called Mini Book Expo for Bloggers, which allows bloggers to claim a book in order to receive a review copy, in exchange for writing a public review of the book. All books can be shipped for free to bloggers within Canada, and some now can be shipped to the US.

2008 08 08 Sandy Kemsley Comments (0)

Where the hell is Matt?

Want to improve your mood? Turn the sound up and watch this, preferably in high-quality mode:

Matt Harding traveled the world doing a goofy dance, and somehow it became an uplifting video, spotlighting both differences and similarities around the globe. Yes, it’s sponsored by a chewing gum company (who have only a small mention at the end of the credits), but it’s still amazing. Every time I watch it, I get a thrill when I see the places that I’ve visited, and hanker for many more of the ones that I haven’t.

The hauntingly beautiful music is available for purchase on iTunes.

2008 07 15 Sandy Kemsley Comments (1)

Canadian Copyright — or is that Copywrong?

Off topic for Column 2, but hey, it’s Friday.

For those of you who have never seen Canadian government at work, it can be pretty entertaining sometimes, and never more than when there’s a lively debate going on during Question Period. Our big debate now is the newly-introduced copyright bill, which blatantly panders to the U.S. media industry; not surprisingly, a lot of us have pretty serious problems with it, and have been talking to our government representatives. Jim Prentice, the Industry Minister who presented the bill, either doesn’t really understand it or just isn’t very good at speaking about it:

The best source for information about what’s happening with the bill is Michael Geist’s site, a law professor who has analyzed the proposed bill in great detail and blogs about what it would mean to the average person, but you’ll also find a lot by Cory Doctorow on Boing Boing, who is Canadian and very vocal against any government interfering in its citizens rights. We’re also starting to see independent artists speak out against this, who feel that this prevents people from easily discovering them, and know that most of the money collected from lawsuits just goes to the lawyers anyway.

If you’re Canadian and care about this issue, join the Fair Copyright for Canada Facebook group and take the time to send your MP a letter, using the Copyright for Canadians template if you can’t think of what to write yourself. This isn’t just a techie issue, as both Geist and Doctorow explain: it criminalizes day-to-day activities of anyone who makes a backup copy of their DVDs as a guard against damage, or scan and email their kids’ class photo to their relatives, or rip your music CDs for your iPod if the CD has any sort of copy protection on it.

2008 06 20 Sandy Kemsley Comments (0)

What did Earth Hour do for us?

I’ve heard a lot of criticism of Earth Hour over the past few days, mainly that it was a token public effort by people who aren’t really committed to any permanent change. Whether that’s true or not can’t be determined from last night’s behaviour alone, although I have read that some local businesses were using this as a test for how they can reduce their energy consumption on a regular basis while still maintaining safety standards.

In looking at last night’s behaviour specifically, consider the expected power demand curve for today (Sunday) in Ontario: pretty low at 8am when I grabbed these from the Ontario Wholesale Electricity Demand and Price Information site, expected to climb before noon as people start to make lunch and do laundry, then increase to a peak around 8pm when the sun has just set, the dishwasher is on after dinner, and people settle down to the TV or computer for a couple of hours. The green curve is actual demand, the darker step graph is the projected demand, and these guys are usually pretty accurate.

Now here’s what happened yesterday, which included Earth Hour at 8pm (20 on the horizontal axis):

I wished that I had captured the projected demand curve earlier in the day for comparison, but I suspect that the expected curve would have been much like today’s graph shown at the top. We see a higher demand midday than today, due to more businesses open on Saturday than Sunday, but then an interesting phenomenon: long before Earth Hour starts at 8pm, power consumption drops off, and stays well below the midday peak for the remainder of the evening, even after Earth Hour completed at 9pm.

So what’s the story here? This is only my hypothesis, but I think that businesses and individuals started lowering their power consumption much earlier in the day (around 3pm, when the usual evening demand would normally start to build) and maintained the lower power levels longer than the designated hour (until 10:30, when the usual evening demand would normally start to drop off) because of the awareness that Earth Hour raised; in other words, Earth Hour actually had an impact seven to eight times longer than planned.

During the actual hour of 8-9pm, a lot of us were sitting around in the dark or out on the street gawking at the lack of lights in some of the buildings, but what were we doing all afternoon until 8pm, and after 9pm, that also made a difference? Obviously, we were all going about our normal Saturday lives, but somehow using much less energy than usual. That gives me hope that this isn’t just a placebo, and we can reduce energy consumption if we take yesterday’s lessons to heart.

2008 03 30 Sandy Kemsley Comments (1)

Jason Laszlo gives Bell Canada a(nother) black eye

All week, the local tech community has been buzzing around the news that Bell Canada is throttling P2P traffic — specifically the widely-used BitTorrent protocol — for not only their direct Sympatico subscribers, but also for anyone who buys their supposedly unlimited DSL from a Sympatico reseller, such as TekSavvy. For those of you new to the traffic shaping/net neutrality wars that have been going on in North America over the past months, here’s why throttling P2P traffic isn’t good news:

Bell Canada (and our only other "last mile" carrier, Rogers Cable) are violating their role as a common carrier: they’re supposed to deliver the data, regardless of what it is, subject to our individual bandwidth and download caps. As long as I’m not getting a higher bandwidth than I was promised, and don’t go over my monthly volume cap, I should be able to download whatever I want, whenever I want, because the contract that I signed with Bell implied that would be the case. If they can’t deliver that bandwidth, then they shouldn’t be selling it; furthermore, they should have taken the money made by all these years of overselling the same bandwidth and invested in improving the now-outdated infrastructure so that we wouldn’t have these problems now.
The carriers, Bell and Rogers, like to position this as allowing equal access to everyone instead of allowing those evil file-sharing types to hog the bandwidth, but they don’t exactly have altruistic motives: both of them sell services (cable and satellite TV) that compete with downloaded video, and they want you paying $40+ to them each month to watch the TV that they choose rather than be able to select from a wide variety of alternative — and legal — video available on the internet. Furthermore, Rogers wants to use the same bandwidth that you would use for free video downloads to download their pay-per-view movies instead.
Bell and Rogers have targeted the BitTorrent protocol for throttling even though it has many legal uses. Last week, CBC made history by offering a TV program available, DRM-free, for download by BitTorrent. This allowed anyone in the world with broadband access to have access to Canadian programming that might not be available on their local TV stations. By throttling BitTorrent, however, Bell and Rogers are effectively blocking access to that Canadian content within Canada, forcing people to watch it on Bell or Rogers’ TV services. Personally, I use BitTorrent not just for that CBC show, but to download new releases of Ubuntu, and other large open source downloads where the source site provides BitTorrent as an option in order to reduce the bandwidth demands on their servers.

What this all comes down to is a violation of net neutrality: Bell and Rogers are deciding which traffic on the network gets higher priority. They’re doing it now because they’ve failed to make the necessary investments in infrastructure over the years that would allow them to actually deliver what they sell, and coincidentally they choose to throttle traffic that competes with their other business areas.

Suffice it to say that Bell Canada didn’t have a good week because of this — it was all over the news, the DSL resellers are talking about suing, and even the unions are in on the action. Enter Jason Laszlo, a spokesperson (apparently associate director of media relations) for Bell Canada, who was quoted extensively on this issue in the press:

"Regarding customers like Mount Sinai [a major Toronto hospital that was used as an example of how legal file sharing might be used for CAT scans], Laszlo said it’s their own fault for using a notorious application like file-sharing. ‘We’re blind to the content flowing through our pipes,’ he said. ‘Our goal is to ensure maximum efficiency for everyone.’" — Digital Journal, March 25th. ["Notorious"? Oh, puh-leeze. And if they were blind to the content, then they wouldn't be throttling file sharing.]
"P2P programs are only employed by a small percentage of internet users, but they tend to make use of all the available bandwidth, Laszlo said. Reduced P2P use should provide a better balance between P2P and other users at peak times, he said. ‘I feel we’re on the side of good,’ he said." — CBC News, March 25th. [Throttling P2P is a good way to make sure that it is only ever employed by a small percentage of users, which is exactly what Bell wants.]
"Bell spokesman Jason Laszlo on Friday reiterated the company’s position —that it was shaping traffic in order to prevent a small portion of bandwidth hogs from slowing speeds down for all customers." — CBC News, March 28th.
"Jason is throttle-icious." — Jason Laszlo’s publicly-viewable Facebook profile, status update dated March 28th at 4:34pm.
"Jason is realizing how little seperates [sic] most journalists from lemmings." — Jason Laszlo’s publicly-viewable Facebook profile, status update dated evening of March 28th.

Yes, those last two are real; his Facebook profile was posted on a broadband discussion forum yesterday afternoon (you can Digg the story here); he obviously was unaware of the impact of no privacy settings, since I was able to access his profile immediately after that even though we’re not directly connected and have no mutual friends.

My friend Mark Kuznicki channeled his outrage into a great blog post about how this hands the net neutrality advocates a gift, and messaged Laszlo on Facebook to let him know what we all think of his two-faced approach to media relations. Shortly after that, Laszlo’s profile was set to private so that I could no longer view it; this morning, it appears to be completely missing.

So what’s the lesson to be learned from this mess? The public is now aware and mobilized on the impact of traffic shaping on their daily lives, even if they haven’t yet heard the term net neutrality. To paraphrase Peter Finch’s character from Network, we’re mad as hell and we’re not going to take this anymore.

Oh, yeah, lesson #2: don’t entrust media relations for a sensitive subject to an inexperienced junior who doesn’t know well enough not to post inappropriate comments to his publicly-viewable Facebook profile.

2008 03 30 Sandy Kemsley Rant
open source Comments (2)

What’s the Difference?

I’ve been heads down in work for the past couple of weeks since I last attended a conference, and although I seem to find time to read and comment on a number of blogs, I haven’t written much.

I did find time, however, to be involved in a small video project with my talented photographer friend Rannie for SXSW called 20 x 2. I just sat on the couch, he did all the work. (You’ll need to click through to the post if you’re reading this in an RSS reader, since the video below doesn’t show)

20 x 2 : What’s The Difference? from photojunkie on Vimeo.

You guys at Redmonk can’t say that I don’t push your brand, even if accidentally.

2008 03 11 Sandy Kemsley Comments (5)

Column 2