Increasing Business Value From Customer-Centric Business Processes with @AlexPForrester
The last session of the day at Forrester Business Process Forum (and the last for me, since I’m headed home tonight) is Alexander Peters on increasing business value from customer-centric business processes. Looking at a case study from the energy trading and retail sector, he described how the speed of change requires new ways of [...]
Tagged BPF11, forrester