Our after-lunch keynote on the first day was by Geary Rummler, co-creator of the well-known Rummler-Brache methodology and author of Improving Performance: How to Manage the White Space in the Organization Chart. In case you’re not getting the significance of this, the original swimlane diagrams are more properly called Rummler-Brache diagrams. Rummler retired from Rummler-Brache [...]
There’s wifi in the conference room, but you have to sign up at the business centre for it ahead of time, which was just too much logistics for me to blog live. However, it’s 5am on Day 2 and my brain is still on Eastern time, so time for a few updates. I’ll do a [...]
Hey, I finally made it to blogging about Tuesday, and it’s only Friday. Tuesday was a pretty full day at the summit: sessions all day and vendor hospitality suites in the evening, a true test of a marathon conference-goer. The day started out with Daryl Plummer‘s keynote on “How Do You Measure and Justify Business [...]
After Sinur and Melenovsky‘s welcome, Simon Hayward gave a great opening keynote yesterday, “Living in a process-centric world”. To quote the session description on the agenda: Process is now gaining importance as an organizing concept for dealing with change at all levels. We live in a world of processes, becoming conscious of those processes and [...]
Tom Davenport posted last week about how process isn’t going away, in spite of some arguments against Six Sigma and process management. I couldn’t trace his reference to a specific entry on John Hagel’s blog (Tom, a direct reference to the post in question would be helpful!), but I agree with his assessment of Ross [...]
I don’t normally read the Harvard Management Update, so I missed an article back in April by Michael Hammer on operational innovation; however, there’s an excerpt here. In the excerpt, he discusses six steps to operation innovation: process focus process owners full-time design team managerial engagement building buy-in bias for action I consider the first [...]
An article in Business Integration Journal about using BPM to achieve Six Sigma objectives, by Carl Hillier, a former colleague of mine at FileNet. I first met Carl about 10 years ago when he was a FileNet systems engineer in London and I owned a professional services firm that helped customers implement FileNet systems, and [...]
