Skip to content

{ Tag Archives } BPM11

The Changing Nature of Work

I’ve been completely remiss with my blogging this week at the academic/research conference on BPM this week in Clermont-Ferrand, France. This isn’t for lack of good material from the workshops and presentations, but I’ve been a bit busy preparing for the keynote that I gave this morning: The Changing Nature of Work View more presentations [...]

Also tagged

BPM Success at BlueCross BlueShield of Tennessee

Rodney Woods of Tennessee BCBS started out talking about their 18-month history with Pegasystems SmartBPM by stating that you would have to pry Pega out of his cold, dead hands to get it away from him. His laws of BPM success: The most important activity in business is improvement: improvement ensures competitiveness; your job is [...]

Also tagged ,

The Great Case Management Debate

With a title like that, how could I miss this session? Toby Bell (ECM), Kimberly Harris-Ferrante (insurance vertical) and Janelle Hill (BPM) took the stage for what was really a live research session rather than a debate. Is it a process pattern covered by BPM? Is it functionality within ECM? Is it an industry-specific vertical [...]

Also tagged ,

Selecting a BPMS

Janelle Hill of Gartner gave a short presentation on selecting a BPMS. Some of her points: The coolest BPMS may not be appropriate. Take advantage of the model-driven development environment that is appropriate for your business people rather than just what’s the most fun for the developers. A typical feature-function evaluation may not be the [...]

Also tagged ,

BPM and ERP at AmerisourceBergen

Gartner BPM always includes sessions for the vendor sponsors, and most of them are smart enough to put one of their customers on stage for those presentations. This afternoon, I listened to Manoj Kumar of AmerisourceBergen, a Metastorm (OpenText) customer discuss how they used BPM as an alternative to customizing their SAP system, as well [...]

Also tagged ,

Advancing BPM Maturity

Janelle Hill of Gartner presented on how to advance your BPM maturity, starting with the concept that not only isn’t there one path to get to BPM maturity, but there’s more than one maturity destination. There are many different mind-sets that organizations have about their BPM programs, ranging from simple automation and improvement efforts up [...]

Also tagged ,

Selling BPM to your Organization

Starting into the breakout sessions here at Gartner BPM 2011 in Baltimore, Elise Olding, with some help from Joel Kiernan of Altera, gave a presentation on selling BPM within your organization. This is about selling that first project internally as well as expanding your BPM initiative beyond the first project: leveraging your success so far [...]

Also tagged ,

Gartner BPM 2011 Kicking Off

I’m at my first Gartner BPM show in a while: a couple of years ago, I noticed a lot of repeated information from one summit to the next and decided to sit a few out, but decided that there was enough refresh by now and a good chance to catch up with a lot of [...]

Also tagged ,