The second half of the morning at ISIS Papyrus was a pair of sessions on document output and document input, or as the session titles put it, “unified print, web and mobile output management” and “scan to extract to process”. The first was a great deal more information on yesterday’s session on correspondence generation, and [...]
Also taggedISIS Papyrus defines (and implements) ACM as the full range (dare I say, a spectrum?) from straight through processes through dynamic processes to completely unstructured process driven by ad hoc content arrival such as email or social media. This, I believe, is at the heart of discussion/argument about BPM versus ACM: this definition has traditional [...]
Also taggedDay 1 of the ISIS Papyrus open house was more about their capture, document processing and correspondence generation, which is what many of their customers are using. Today, the focus is more on newer functionality, and we’re starting with Roberto Anzola, senior manager of R&D, discussing their mobile and social capabilities. They provide a mobile [...]
Also taggedWe’re running 30 minutes late and it’s right before lunch, but everyone is sticking around to hear Ignatius Chang, EVP at China Trust Commercial Bank, talk about their initiative for statement e-delivery. Based in Taiwan, they are in an overcrowded financial services market, and technology has become a competitive differentiator for them in customer retention [...]
Also taggedIn the previous session, we heard a lot about the ISIS Papyrus correspondence generation capabilities, but it’s important to look at response management, that is, closing the loop with inbound and outbound mail. This has to be considered in two different scenarios: an inbound customer interaction (paper, email, telephone, social media) triggers an internal process [...]
Also taggedAnnemarie Pucher, CEO of ISIS Papyrus, discussed having a business communication platform for handling personalized content. Rather than having multiple systems that deal with content – ingestion, analysis, processing and generation, multiplied by the number of interaction channels – a single platform can reduce the internal efforts to develop content-centric processes, while presenting a more [...]
Also taggedAnother week, another conference. Instead of 9,500 people in Las Vegas at IBM Impact, however, this week I’m amongst a group of about 200 in the outskirts of Vienna for the ISIS Papyrus open house and user conference. Last night’s conference event included Lipizzan stallions doing dressage set to music, dinner in a palace, and [...]
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