Lombardi Driven: Lessons Learned

Toby Cappello, Lombardi’s VP of Professional Services, led a breakout session on lessons learned in implementing BPM. He breaks them down into three categories: project/delivery, training/mentoring and program/enterprise. Project/delivery: BPM is about productivity and visibility Metrics, KPIs and SLAs should be part of the define phase Don’t scope out metrics [i.e., don't remove metrics from [...]

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